Assoc Customer Service Spec

The Product Solution Specialist provides primary support for order fulfillment and inventory activities while utilizing analytical and collaboration with the Operating Units.  The individuals in this role have a solid understanding of systems and reporting used to complete inventory transactions and ensure accurate inventory levels are maintained.

With a focus on standard work across the organization, the Product Solution Specialist may support multiple businesses.  This role collaborates with departmental and cross-functional personnel to ensure critical processes are completed on-time with high quality. They are results oriented, seek continuous improvement and are adaptable to a changing work environment. 

Supply Chain Daily Execution

• Executes daily backorder management and par level variance reports, ships and releases product as appropriate.
• Updates and publishes reporting based on needs of the organization
• Driver in daily shared work including running Winshuttles, reports, lot traces, completes add loss requests, updating TPS errors and alerts and general order management requests through a shared inbox.

·       Develops credibility, trust, and respect from internal and external customers and is viewed as a key resource for PSO order fulfillment expertise to accomplish inventory management goals and objectives

• Participates in process improvement initiatives to streamline work across multiple divisions
• Analysis and executes moves of expired inventory in the field to reduce obsolesces
• Participation in standardization and increased efficiencies and automation.
• Supports multiple Operating Units

Closing

• Facilitates order release in partnership with Customer Service to ensure timely product shipment and patient /case needs are met
• Utilizes influence management skills to negotiate with the field regarding the movement of product to meet case or fill from the field requirements
• Able to work flexible schedule as business needs dictate

Cycle Counts

• Executes field cycle count process in accordance with regulatory requirements, Medtronic corporate policies and BU Finance needs, including communication, escalation, research, reconciliation, transactions/adjustments, inquiries, analysis, and response to audits

Development

• Meets deadlines and drives results; proactively communicates and resets expectations when timeline is not achievable
• Possesses effective soft skills to facilitate dialogue to promote and drive action via multiple communication methods, i.e. reporting, email, phone call, etc.