Bilingual Product Support Specialist – Diabetes

REQUIRED QUALIFICATIONS

KNOWLEDGE/EDUCATION

• Completion of secondary school.

JOB EXPERIENCE

• Minimum 2 years of customer service experience in a customer facing role.
• Demonstrated ability to effectively communicate with customers to resolve issues and answer questions according to department protocols and requirements.
• Demonstrated ability to present information in a clear, concise and timely manner to customers experiencing medical emergencies
• Ability to analyze customers’ needs and the desire to provide excellent solutions and services.

SKILLS/COMPETENCIES                                                                                                              

• Strong communication skills: English/French (written and oral).
• Demonstrated competency strength: customer focus, service orientation, relationship building.
• Proficiency in using a computer to navigate through multiple screens and programs at the same time in order to give and receive information.
• Basic to intermediate level of math skill is required to assist customers with their vital statistics and issue resolution.

DESIRED/PREFERRED QUALIFICATIONS

KNOWLEDGE/EDUCATION

• Post-secondary education preferred.

JOB EXPERIENCE

• Previous experience in a telephone, technical troubleshooting or helpdesk role strongly preferred.

SKILLS/COMPETENCIES

• Experience using SAP.
• Experience with MS Office suite (Word, Excel, Outlook).
• Ability to follow flow diagrams and previous experience working with decision trees.

DISCLAIMER

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Medtronic of Canada strives through our vision to build a culture of inclusiveness through our commitment to employment equity and diversity. Discrimination is prohibited on any grounds protected under the Canadian Human Rights Act. Employment applications are encouraged from all members of our community. Upon request, candidates with disabilities will be accommodated during the recruitment process.