Customer Service Supervisor with German
JOB
QUALIFICATIONS
KNOWLEDGE/EDUCATION
·
Bachelor Education
·
English language skills
at B2 level: spoken and written
B2 level in German
·
Business acumen (e.g.
customer care, shared service, medical industry)
·
In-depth knowledge of a
country process is an asset
·
System minded: MS
package/ SAP system/ CISCO tools/ and FSCM
·
Solid knowledge of MDT
processes, organization, tools incl.
MOS methodology,
products & ethical standards
JOB
EXPERIENCE
·
Min. 3 years’ work
experience
·
Experience of working
in multicultural environment is an advantage
·
Experience in
managerial role is an asset
SKILLS/COMPETENCIES
·
Demonstrated ability to
work in cross functional teams
·
Strong organization and
time management skills
·
Ability to manage
multiple priorities and delegate when needed
·
Possesses excellent
written & oral communication skills
·
Possesses People
management skills (considerable use of tact, diplomacy)
·
Result oriented
·
Ability to cope with stressful
situation
DISCLAIMER
The
preceding job description has been designed to indicate the general nature and
level of work performed by employees within this job. It is not designed to contain or be
interpreted as a comprehensive inventory of all duties, responsibilities and
qualifications required of employees assigned to this job.
