Product Implementation Specialist - Hugo
Careers that Change Lives
Medtronic, the largest and most successful medical technology company in the world is entering the market of Robotic Assisted Surgery (RAS). We are seeking talented individuals that are eager to use all their skills and competencies to quickly deploy our ground-breaking robotic assisted surgical therapies to patients, surgeons and hospitals in several countries in Europe, the Middle East and Africa (EMEA).
The surgical robotics utilization team manages all aspects of system installation, start-up, customer training, account analysis, driving and optimizing the robotic program. Placement of a HUGO surgical robot in the hospital requires full-time support for an account specific period to ensure successful integration into the hospital’s service lines. The utilization team members are seasoned professionals with in-depth knowledge of the healthcare value chain as well as a broad experience across multiple disciplines. They partner with all relevant hospital stakeholders to drive complex transformational changes, implement innovative growth strategies, streamline patient-focused care pathways and optimize operations.
For this role, you will be expected to be located in Poland.
A Day in the Life
As a Robotics Start-up Specialist you will be responsible for the successful integration of our HUGO™ RAS-system into a hospital. This might be an expansion of a current robotic surgery program, the creation of a new robotic surgery program or a shift from another platform to our HUGO™ RAS-system. You will:
- Meet with the robotic program stakeholders and develop program goals and metrics for HUGO™ RAS-system; conduct regular program review meetings to remain on-track.
- Develop a surgeon training plan, coordinate attendance at Medtronic’s off-site training and arrange for proctored cases post-training as needed.
- Develop a training plan to support staff; to include attendance at a Medtronic off-site training class and support staff through their learning curve.
- Support the technology adoption by attending to cases during a surgeon and staff member’s learning sessions.
- Utilize change management techniques to engage clinical stakeholders and attain buy-in.
- Coach hospitals’ staff to promote skill transfer and achieve self-sufficiency in operational excellence.
- Cooperate with a Medtronic Field Service Engineer (FSE) and the hospital staff to prepare the operating room to host the HUGO™ RAS-system.
Must Haves
- Bachelor’s Degree in a relevant subject (ex. Biomedical Engineering or Mechanical Engineering).
- Minimum 2 years of relevant experience.
- Knowledge and experience of operating rooms and surgical procedures.
- Demonstrated ability to operate from idea generation and strategy development through detailed implementation and results in delivery.
- Excellent and demonstrable project management and presentation skills.
- Ability to integrate a customer team and coach it to continuously improve its performance.
- Experience in change management with the ability to standardize process optimization and change management activities into a reproducible package that could be deployed in different places by different people.
- Excellent analytical, interpersonal and research skills.
- Fluency in Polish and English.
- Willingness to travel throughout the country (>75%).
Nice to Haves
- Master’s Degree in a relevant subject (ex. Biomedical Engineering or Mechanical Engineering).
- Ability to speak additional languages.
We Offer
We offer a competitive salary and benefits package to all our employees:
- Flexible working environment
- Annual Incentive Plan % depending on company results
- Pension scheme and group discount on healthcare insurance
- Training possibilities via Cornerstone/Skills Lab
- Employee Assistance Program and Recognize! (our global recognition program)
Our Commitment
Our unwavering commitment to inclusion, diversity, and equity (ID&E) means zero barriers to opportunity within Medtronic and a culture where all employees belong, are respected, and feel valued for who they are and the life experiences they contribute. We know equity starts beyond our workplace, and we must play a role in addressing systemic inequities in our communities if we hope to have long-term sustainable impact. Anchored in our Mission, we continue to drive ID&E forward both to enhance the well-being of Medtronic employees and to accelerate innovation that brings our lifesaving technologies to more people in more places around the world.
About Medtronic
Bold thinking. Bolder actions. We are Medtronic.
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people. Powered by our diverse knowledge, insatiable curiosity, and desire to help all those who need it, we deliver innovative technologies that transform the lives of two people every second, every hour, every day. Expect more from us as we empower insight-driven care, experiences that put people first, and better outcomes for our world.
In everything we do, we are engineering the extraordinary.
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