Dispute Analyst with French Language
Careers that Change Lives
As Dispute Analyst you will be part of the Customer Care Operations team responsible for investigating customer’s disputes, performing invoice corrections, providing information to customers, and analysing root causes. Work in partnership with internal stakeholders across multiple departments and business units to improve the customer experience.
A Day in the Life
As a Disputes Analyst, you will be responsible among others for:
• Support in resolving different types of disputes (related to pricing, invoicing, delivery, etc.), including the preparation of necessary documents required for the settlement of orders that are incorrectly priced, as well as invoices disputed by customers due to data discrepancies
• Measuring and reporting compliance of your department's service level agreement with internal customers
• Generating and publishing agreed price dispute KPI reports for each country and business unit monthly or as often as deemed necessary
• Reviewing existing dispute resolution processes and making recommendations to improve efficiency and accuracy, while adhering to company policies
• Communicating regularly with national and regional contacts for information and / or changes related to the process.
Must Haves
• Spoken and written proficiency in English (minimum B2 level) and in French (minimum B1 level)
• Able to work with under time constraints
• Minimum of 1 year of relevant experience in Customer Care Operations Departments
• Comfortable with M.S. Office – Outlook, Excel
• Proactive and investigative mindset as well as a high level of attention to detail and strong analytical skills
• Team-player who at the same time work independently on moderately complex projects with general supervision
• Willingness to recommend enhancements in processes to solve problems or improve effectiveness
Nice to Haves
• Experience within a Shared Services Environment or Customer Care
• Experience with Accounting / Cash Collection
• Experience in using SAP
• Advanced Excel knowledge
We Offer
We offer a competitive salary and benefits package to all our employees:
• Flexible working environment
• Annual Incentive Plan % depending on company results
• Pension scheme and group discount on healthcare insurance
• Training possibilities via Cornerstone/Skills Lab
• Employee Assistance Program and Recognize! (our global recognition program)
Our Commitment
Our unwavering commitment to inclusion, diversity, and equity (ID&E) means zero barriers to opportunity within Medtronic and a culture where all employees belong, are respected, and feel valued for who they are and the life experiences they contribute. We know equity starts beyond our workplace, and we must play a role in addressing systemic inequities in our communities if we hope to have long-term sustainable impact. Anchored in our Mission, we continue to drive ID&E forward both to enhance the well-being of Medtronic employees and to accelerate innovation that brings our lifesaving technologies to more people in more places around the world.
About Medtronic
Bold thinking. Bolder actions. We are Medtronic.
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people. Powered by our diverse knowledge, insatiable curiosity, and desire to help all those who need it, we deliver innovative technologies that transform the lives of two people every second, every hour, every day.
Expect more from us as we empower insight-driven care, experiences that put people first, and better outcomes for our world.
In everything we do, we are engineering the extraordinary.
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