Customer Service Representative with German Language
Customer Service Representative with German
Join Medtronic as a Customer Care Specialist and become a part of a company that improves people's lives.
Medtronic is working to improve how healthcare addresses the needs of more people, in more ways and in more places around the world. As one company, we can accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. This is the ideal opportunity to join us and be part of our commitment to the health of others.
For this role, you are required to work from the Warsaw office 2 days a week, the rest is work from home.
A Day in the Life
• Monitoring of blocked orders and ensuring block lifting in a timely manner to enable prompt product shipment and invoicing.
• Handling queries and maintaining smooth ongoing communication with internal stakeholders via Outlook or SAP CIC.
• Handling reports & performing follow-up actions for open orders at agreed frequency and accuracy.
• Tracing shipments, interacting with the shipping department to ensure timely deliveries take place.
• Providing customers with information about their deliveries.
• Sending documentation (delivery notes, proof of deliveries, invoices) to the customers.
Must Haves
• Spoken and written proficiency in German and English is a must (minimum B2 or equivalent)
• Proficiency in using M.S. Office – Outlook, Excel and willingness to use new applications/tools
• Detailed-oriented and quality-focused
• Adapting well to dynamic work environment
• Displaying the can-do attitude and interest in continuous process improvement
• Ability to work under time constraints
Nice to Haves
• Experience in working on SAP (ECC, CIC)
• Experience in the Customer Service area
We Offer
• A competitive salary and benefits package to all our employees:
• Flexible working environment
• Annual Incentive Plan % depending on company results
• Pension scheme and group discount on healthcare insurance
• Training possibilities via Cornerstone/Harvard Manage Monitor/Skills Lab
• Employee Assistance Program and Recognize! (our global recognition program)
• Hybrid way of work
Our Commitment
Our unwavering commitment to inclusion, diversity, and equity (ID&E) means zero barriers to opportunity within Medtronic and a culture where all employees belong, are respected, and feel valued for who they are and the life experiences they contribute. We know equity starts beyond our workplace, and we must play a role in addressing systemic inequities in our communities if we hope to have long-term sustainable impact. Anchored in our Mission, we continue to drive ID&E forward both to enhance the well-being of Medtronic employees and to accelerate innovation that brings our lifesaving technologies to more people in more places around the world.
About Medtronic
Bold thinking. Bolder actions. We are Medtronic.
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people. Powered by our diverse knowledge, insatiable curiosity, and desire to help all those who need it, we deliver innovative technologies that transform the lives of two people every second, every hour, every day. Expect more from us as we empower insight-driven care, experiences that put people first, and better outcomes for our world.
In everything we do, we are engineering the extraordinary.
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