Customer Service Supervisor with German

JOB QUALIFICATIONS

KNOWLEDGE/EDUCATION

·        Bachelor Education

·        English language skills at B2 level: spoken and written

B2 level in German  

·        Business acumen (e.g. customer care, shared service, medical industry)

·        In-depth knowledge of a country process is an asset

·        System minded: MS package/ SAP system/ CISCO tools/ and FSCM

·        Solid knowledge of MDT processes, organization, tools incl. MOS methodology,  

products & ethical standards

JOB EXPERIENCE

·        Min. 3 years’ work experience

·        Experience of working in multicultural environment is an advantage

·        Experience in managerial role is an asset

SKILLS/COMPETENCIES

·        Demonstrated ability to work in cross functional teams

·        Strong organization and time management skills

·        Ability to manage multiple priorities and delegate when needed

·        Possesses excellent written & oral communication skills