Customer Service Supervisor
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- 170007QN N° de la demande de poste
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- Wed 21 Jun 16:53 Date de publication
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Must Have: Minimum Requirements
Education Required: Bachelor’s Degree; (Masters/MBA preferred)
Years of Experience: 4 years in Customer Service or call; 1 year of Supervisory or Mentoring role
Software: Proficient in Microsoft Office applications (Word, Excel, PowerPoint, Outlook) and Eone
Nice to Have:
• English fluency for reading, writing and speaking
• Strong computer navigation skills, ability to work in multiple applications simultaneously
• Strong organizational and time management skills – ability to manage multiple priorities and delegate when needed
• Analytical and problem solving skills for customer challenges, project work, and systems/process improvements; ability to utilize KPIs and data to manage daily operations
• Strong interpersonal skills; ability to communicate clearly and effectively through both verbal and written mediums
• Ability to problem solve and make sound decisions via critical thinking
• Strong talent management skills-including coaching, employee development, building effective teams, and performance management
• Strong ability to work in a matrix environment and in cross-functional teams
• Strong customer focus
• Ability to work in high-pressure situations and deal with conflict, ambiguity, and shifting priorities in a composed and competent manner
• Knowledge of Medtronic products, distribution, and logistics in a highly regulated industry
About Medtronic
Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.
We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
The physical demands described within the Day in the Life section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EEO
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here:http://www.uscis.gov/e-verify/employees
