Customer Service Representative with German
Careers that Change Lives
Medtronic employs more than 90,000 people worldwide, serving physicians, hospitals and patients in approx. 160 countries. The company is focused on collaborating with stakeholders around the world to take healthcare Further, Together.
At Medtronic, we value what makes you unique. Be part of a company that thinks differently to solve problems, make progress and deliver meaningful innovations. At Medtronic, we value what makes you unique. Be part of a company that thinks differently to solve problems, make progress and deliver meaningful innovations.
A Day in the Life
As a Customer Service Representative, you will be responsible among others for:
• Handling order entry related investigations in a timely manner & contacting external/internal Customer via CIC (templates).
• Identifying Customers’ needs, clarifying potential issues & missing information, resolving OE (Order entry ) queries and providing long term solutions.
• Monitoring & relevant follow up for open orders (OMD & OOB).
• Block & error, back order & par level management, delivery, pricing and transport reports follow up.
• Close cooperation with internal & external stakeholders (Regional Offices, 3rd party Vendors, Sales, Pricing etc.).
• Working in SAP ECC/CRM CIC environment.
• Performing order entry for Diabetes and Neuro Direct to Patient in SAP and orders monitoring via internal system and Pricing reports.
• Meeting personal/team qualitative and quantitative targets.
Must Haves
• Spoken and written proficiency in English (minimum B2 level) and in German (minimum B2 level)
• Spoken and written proficiency in English (minimum B2 level) and in German or French or Italian (minimum B2 level)
• Minimum of 1 year of relevant experience in Customer Care Operations Departments
• Able to work under time constraints
• Comfortable with M.S. Office – Outlook, Excel
• Proactive and investigative mindset as well as a high level of attention to detail and strong analytical skills
• Team player who at the same time work independently on moderately complex projects with general supervision
• Being willing to recommend enhancements in processes to solve problems or improve effectiveness
• Flexible, open for close cooperation with 3rd party Vendor
Nice to Haves
• Experience in using SAP
• Advanced Excel knowledge (VBA)
• Experienced in MDT OE/OV/BM processes
• OMD & OOB, SAP ECC related knowledge
We Offer
We offer a competitive salary and benefits package to all our employees:
• Flexible working environment
• Annual Incentive Plan % depending on company results
• Pension scheme and group discount on healthcare insurance
• Training possibilities via Cornerstone/Harvard Manage Monitor/Get Abstract
• Employee Assistance Program and Recognize! (Our global recognition program)
• Hybrid working system (2 days from the office, 3 days remote)
About Medtronic
Bold thinking. Bolder actions. We are Medtronic.
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people. Powered by our diverse knowledge, insatiable curiosity, and desire to help all those who need it, we deliver innovative technologies that transform the lives of two people every second, every hour, every day. Expect more from us as we empower insight-driven care, experiences that put people first, and better outcomes for our world.
In everything we do, we are engineering the extraordinary.
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