Associate Technical Service Specialist

BASIC QUALIFICATIONS:

EDUCATION REQUIRED: 

·       Associate or B.A./B.S. Degree

SPECIALIZED KNOWLEDGE REQUIRED:  

• Familiarity with commonly used test equipment (i.e. power supplies, multi-meters, etc.)

·       Knowledge of FDA product requirements and regulations

·       Solid aptitude for using mechanical and electronic devices

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PREFERRED QUALIFICATIONS: 

·       Associate or B.S./B.A. degree in a technical, scientific or medical related discipline or field

·       2+ years of work experience in biomedical engineering, healthcare (medical/surgical) or medical device

·       Experience in a Call Center and Customer or Technical Service environment

·       Experience with CT, fluoroscopy, and/or navigation systems

·       Experience with Windows OS and networked computer environments

·       Experience in Microsoft Office products, SAP and SalesForce.com

·       Highly organized with the ability to prioritize and multi-task

• Strong written and oral communication skills while exhibiting attention to detail and accuracy
• Responsive and confident problem solver

PHYSICAL JOB REQUIREMENTS: Physical capabilities to perform the job.

·       The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

·       While performing the duties of this job, the employee is regularly required to be independently mobile.  The employee is also required to use a phone, a computer and communicate regularly with peers, co-workers and management.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

·       Office environment

·       Occasional travel

The above description is intended to describe the general content, identify the essential functions of, and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.