Associate Customer Service Specialist
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DESIRED/PREFERRED EXPERIENCE & QUALIFICATIONS:
- 2+ years of experience in customer care, helpline or patient support role, in a Customer Care and/or Sales Associate capacity.
- 2-3 years experience in the BPO/Call center or Shared Services environment, preferably with ANZ/APAC markets
- Experience in medical device or healthcare industry preferred but not required
- Excellent communication and interpersonal skills with demonstrated ability to build strong patient relationships
- Solution orientated with a “can do” attitude and proactive, bias for action nature
- Demonstrates initiative and innovation to generate ideas and solutions in different situations
- Results orientated – Self-motivated and positive
- Proven evidence of Medtronic Leadership Traits:
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Shape- Demonstrates global business acumen, thinks critically and makes sound decisions, sets strategic direction
Engage- Collaborates and creates alignment; attracts, deploys, and develops talent; fosters diversity and inclusion
Innovate- Focuses on patient and customer, generates breakthrough ideas, initiates and leads change
Achieve- Sets high standards, instills operational excellence, drives accountability, models ethical behavior
BASIC QUALIFICATIONS:
- Fluent in English
- MS Office Advanced Proficiency
- Tertiary degree
