Remote Technical Support
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JOB QUALIFICATIONS
- Bachelor's degree from an accredited college/university OR At least 1 year of customer service or support experience in a contact center, office or helpdesk environment or relevant work experience.
- Empathy.
- Excellent communication skills.
SKILLS/COMPETENCIES
- Ability to build relationships with patients that creates trust and engagement.
- Completion of secondary school.
- Fluent in Italian.
- Strong oral and written language skills in: English.
- Effective multi-tasking (navigating between programs to access customer data and input text during call).
- Basic to intermediate level of math skill required to assist customers with their vital statistics.
DESIRED/PREFERRED QUALIFICATIONS
- Post-secondary education.
- Diabetes and Therapy Knowledge.
- Experience using: SAP and MS Office suite (Word, Excel, Outlook).
- Comfortable with technology, quick to learn new technologies/solutions contributing to patient's success.
- Keyboarding 40 WPM average.
