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Technical User Support Analyst (IT Support)

🔍 Bangkok, Bangkok, Thailand

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IT
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17000KT6 N. richiesta
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Wed 08 Nov 22:27 Data di pubblicazione

Main Purpose:

Resolve client technical issues to return the client to productivity as quickly as possible; following corporate standards, adhere to signed service level agreements with manufacturing operation for manufacturing PCs, as well as Corporate IT standard for office PCs in Thailand.

Key Accountabilities:

  • Resolve client technical issues (tier 1 and tier 2)
  • Provide on-site support as well as support by phone and email
  • Isolate and determine root cause of technical problem based on client input, understanding of the environment and remote management technology
  • Determine effective resolution of issues by troubleshooting and analyzing computer system errors of moderate to difficult scope where analysis of situations or data require an in-depth evaluation
  • Determine business impact of problem based on office support and manufacturing support criteria
  • Provide technical support for hardware (printers, desktop, laptop, drivers, monitors, and MHDs) and Software (internally developed applications, productivity, computer operating systems, internet applications, and various drivers)
  • Provide contingencies and preemptive planning to minimize the amount of down time particularly for the manufacturing environment.
  • Operate in a “clean room” environment when required whilst minimizing the need to do so.
  • Interact with internal and/or external escalation resources to resolve complex technical issues
  • Recommend current supported software applications including mission critical MES (manufacturing execution system) and hardware appropriate to best meet client requirements
  • Create and update knowledge base articles to improve service to clients including: develop written procedures, tips, reports, and support related material
  • Acquire and maintain knowledge on newly purchased and existing supported desktop/manufacturing software, hardware, and Audio visual (AV) systems
  • Coordinate communication and troubleshooting to determine impact of major system outages which effect the entire organization including building facilities such as building security and associated equipment
  • Administrative tasks including purchasing procurement and vendor liaison, record keeping such as IT asset management and software licenses
  • Assist with the testing of new or upgraded PC software and hardware releases as requested
  • Develop solutions to a variety of problems of moderate scope and complexity
  • Ensure that Medtronic's systems and the information on them are protected in accordance with Medtronic's Information Protection Policies and Standards, as well as best Information Protection practices

 

Skill, Experience and Knowledge:

Education / Experience;

  • 2 years’ experience supporting desktop computers in a Helpdesk / Desktop tiered environment.
  • Skilled in personal computer hardware and software in a business environment.
  • Experience with three or more of the following: Windows 7/ Windows 10, MS Office 2010 including Outlook, Remote management tools, remote dial-in, Active Directory administration, virtual private network, office productivity tools, web-based applications, TCP/IP
  • Formal training or certification in a strategic technology platform (e.g. Microsoft, Cisco) and other network standards such as TCP/IP
  • Bachelor Degree in Science or Engineering (Computer Science, MIS, EE) or equivalent experience preferred.
  • ITIL certification.
  • Some experience in IT helpdesk or call center environment 
 

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IL CAMBIAMENTO INIZIA CON VOI

Cerchiamo idee audaci e nuove prospettive: è questo che guida l’innovazione. Lavorate con noi per dare un nuovo impulso all’assistenza sanitaria.

INGEGNERIA

L’opportunità di creare. Il vantaggio di far parte di un’azienda leader. La possibilità di migliorare la vita delle persone. Troverete tutto questo e tanto altro.

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VENDITE

Offrire soluzioni in grado di cambiare la vita a chi ne ha bisogno. Realizzatevi con un lavoro gratificante.

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NORMATIVE

Unitevi alla nostra sfida nel rendere l’assistenza sanitaria globale accessibile e sostenibile. Le vostre intuizioni e la vostra supervisione ci aiuteranno a creare soluzioni in grado di migliorare la vita di milioni di persone in tutto il mondo.

ULTERIORI INFORMAZIONI

PER SAPERNE DI PIÙ SULLA
MISSIONE DI MEDTRONIC.

La nostra missione “alleviare il dolore, ridare salute e prolungare la vita” è molto più di una dichiarazione. È un principio che i nostri dipendenti seguono ogni giorno.

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STORIA DI DIPENDENTI:
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Alyse è un Engineering Program Manager per la Neuromodulazione a Minneapolis, Minnesota.

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Cosa significa lavorare in
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I nostri dipendenti provengono da contesti diversi migliorare la vita di milioni di persone in tutto il mondo anziché cambiare le vite.

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APPREZZIAMO CIÒ CHE VI RENDE
UNICI.

Unitevi a noi portando il potere delle vostre idee nella nostra realtà collaborativa e innovativa.

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“Migliorare l’accesso alla sanità globale è una missione di cui andiamo fieri e impegnandoci per conseguirla. Persone straordinarie, un’atmosfera divertente, retribuzione adeguata. Il CEO è straordinario: riesce a comunicare in modo estremamente chiaro quale sia la missione e dedica la sua vita a perseguirla.”
“Colleghi smart e impegnati. Imperniata sulla missione. Tanti vantaggi. Buone opportunità di carriera a lungo termine. L’azienda è sufficientemente ampia da trovare sempre interessanti progetti a cui lavorare.”
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MEDTRONIC

Far parte di una delle aziende leader mondiali nel campo delle tec­nologie e soluzioni terapeutiche.

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

Beginning September 30, 2021, Medtronic requires new hires to provide proof of vaccination against COVID-19 as of their start date. This requirement is a condition of employment at Medtronic and it applies to U.S. employees as of their start date. For access to office sites, if proof of vaccination is not provided a COVID-19 test is required every three days. For patient facing field employees, vaccination may be a requirement of the employment. If you are unable to receive the vaccine due to a health condition or because it is prohibited as a result of your sincerely held religious beliefs, you will have an opportunity to request a reasonable accommodation.

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