Technical Services Supervisor
Careers that Change Lives
Make an impact on patient’s lives for a leading global medical device company while leading the Technical Service teams for Endoscopy and Cardiac Ablation Solutions.
We are currently looking for a supervisor to lead the 2 Technical Service teams. These 2 Technical Service teams (total: 10 FTE) provide remote product support (troubleshooting advice, explaining product functionality) to Medtronic personnel and to Health Care Professionals. Questions come in via email or phone. The Technical Service team consist of technical specialists from different nationalities. The majority of the team is based in Heerlen, but some team members work from remote locations in Western Europe.
A Day in the Life
- You will be fully responsible for all people management related activities for the 2 teams: monitoring daily performance, defining and monitoring team objectives, resource management
- Lead, motivate and build a high-performance team through coaching and quality management. You will overlook processes and projects within the scope of the team, and drive improvements and efficiency within the team
- A portion of time is spent on individual tasks and projects, e.g. system improvements, departmental goals, training and quality objectives
- Ensure that KPIs and SLAs are met
- Prepare, participate at and assist in audits and inspections (internal & external)
- You work closely together with the supervisors of the other technical service and patient contact center teams
- Interact with counterparts in the department, business, customers, countries and marketing. Represent the department in internal and external meetings
- Manage ad hoc issues and escalations
Click on the below links to learn more about the conditions and products the Technical Service teams support and the different Operating Units that are supported by the 2 teams: https://www.medtronic.com/covidien/en-us/products/capsule-endoscopy.html https://www.medtronic.com/us-en/healthcare-professionals/products/cardiac-rhythm/ablation-atrial-fibrillation/cryoconsole-cardiac-cryoablation.html
Must Haves
- Bachelor’s or master’s degree in engineering (biomedical/electrical/mechanical) or biomedical science with a proven technical track record
- 3+ years of people management experience
- Understanding of management approaches such as work scheduling, prioritizing, coaching and process execution
- Experience of working in a technical environment
- Excellent communication skills
- Fluent language skills in English
- You are a clear people leader, who likes to work with a diverse technical oriented team
Nice to Haves
- Experience in the medical industry
- Work experience in a contact center or technical support environment
- Analytical and problem-solving skills
- Proficiency in Dutch or another European language
- Experience with managing remote teams
We Offer
We offer a competitive salary and benefits package to all our employees:
· Flexible working environment
· Annual Incentive Plan % depending on company results
· Pension scheme and group discount on healthcare insurance
· Training possibilities via Cornerstone/Harvard Manage Monitor/Skills Lab
· Employee Assistance Program and Recognize! (our global recognition program)
Our Commitment
Our unwavering commitment to inclusion, diversity and equity (ID&E) means zero barriers to opportunity within Medtronic and a culture where all employees belong, are respected, and feel valued for who they are and the life experiences they contribute.
We know equity starts beyond our workplace, and we must play a role in addressing systemic inequities in our communities if we hope to have a long-term sustainable impact.
Anchored in our Mission, we continue to drive ID&E forward both to enhance the well-being of Medtronic employees and to accelerate innovation that brings our lifesaving technologies to more people in more places around the world.
About Medtronic
Bold thinking. Bolder actions. We are Medtronic.
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people. Powered by our diverse knowledge, insatiable curiosity, and desire to help all those who need it, we deliver innovative technologies that transform the lives of two people every second, every hour, every day. Expect more from us as we empower insight-driven care, experiences that put people first, and better outcomes for our world.
In everything we do, we are engineering the extraordinary.
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