Sr IT Technologist - Virtual Assistant
Careers that Change Lives
We believe that when people from different cultures, genders, and points of view come together, innovation is the result—and everyone wins. Medtronic walks the walk creating an inclusive culture where you can thrive.
As a Senior Site Reliability Engineer, you will be called upon to work directly with our Virtual Assistant Tenants. You will ensure that we deliver high-quality, secure, and scalable solutions that meet business needs and align with IT strategy. You will also collaborate with other IT Technologist stakeholders and vendors to plan, execute, and support Virtual Assistant and Contact Center projects and initiatives.
A Day in the Life
Responsibilities may include the following and other duties may be assigned.
- Evaluate, design, develop, and modify Middleware (Chat Router) and Front-End (Web Chat) applications.
- Develop system design documentation (including GUI design if required), perform coding, and test/debug programs.
- Assist in developing migration and system implementation plans.
- Recommend changes in development, maintenance, and system standards.
- Troubleshoot and correct program errors, prepare operating instructions, and compile documentation for program support.
- Incident and Problem Management: Provide expertise for complex incidents and problems, act as an escalation point for L1 and L2, interface with various partners, and perform troubleshooting to identify root causes of issues.
- Collaboration with Network Team: Configure DNS and Load Balancers.
- Monitor the performance and health of the VA Platform.
- Integration with other applications and Large Language Models using REST APIs and WebSockets.
- Mentor and coach junior and citizen developers.
Must Have: Minimum Requirements
- Familiarity with Network Infrastructure (Firewalls, DNS, and F5 Load Balancers).
- Proficient understanding of code versioning with Git and CI/CD deployment using Jenkins/GitHub.
- Experience with AWS/Azure technologies including ECS, Fargate, RDS, Postgres, CloudFormation, S3, and CloudFront.
- Experience with Prometheus & AWS CloudWatch monitoring tools.
- Familiarity with Agile method of project delivery.
- Experience with Contact Center Cloud Technology and Virtual Assistants is big plus.
- 5+ years of professional experience in software development.
- 2+ years of demonstrated proficiency with Node.js, Vue.js, Socket.IO, Docker, and Typescript.
- Excellent communication skills in English, both spoken and written.
- Self-starter that takes initiative in generating and comprehending documentation
Nice to Have
- Conversational and Generative AI experience (preferred, not required).
About Medtronic
Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.
We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.
PHYSICAL JOB REQUIREMENTS
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America)
