Senior IT Manager (Operational Excellence)
We believe that when people from different cultures, genders, and points of view come together, innovation is the result —and everyone wins. Medtronic walks the walk, creating an inclusive culture where you can thrive.
Bring your talents to an industry leader in medical technology and healthcare solutions – we’re a market leader and growing every day. You can be proud to be a part of technologies that are rooted in our long history of mission-driven innovation. You will be empowered to shape your own career. We support your growth with the training, mentorship, and guidance you need to own your future success. Together, we can transform healthcare.
Join us for a career in IT that changes lives. At Medtronic, we push the limits of what technology can do to make tomorrow better than yesterday and that makes it an exciting and rewarding place to work. The Global Operations and Supply Chain (GOSC) IT team is looking to start an operational excellence team to help drive close to flawless execution of IT systems to help the business reach their goals.
A Day in the Life
- Develop metrics around up time, system availability, SLAs, issue closures, system’s performance etc
- Working with the business Identify, root cause and fix business critical issues (working with IT partners and owners of issues)
- Analyze historical data and identify recurring issues. Root cause and fix
- Work with core teams to drive towards world class system’s performance and availability
- Act as the bridge between project and support teams
- Identify quarter end/year end recurring themes and put processes in place to drive to closure
- Put processes in place to drive towards Quarter end/year end preparedness
- Look across GOSC for similar processes using different systems/tools (ex: printing and labeling) and try to standardize
- Identity critical resources to quickly form SWAT teams to address business critical resources immediately
- Establish standards around testing and production moves. Publish industry best practices.
- Work with the network team to identify gaps in network performance across all factories and DCs
Own RCAs and 5 Whys for all GOSC IT P0s and P1s - Establish correct level of monitoring – automated or manual for critical tools if not all tools. Include integrations within scope
- Ensure a proper reconciliation process for critical applications, especially around integrations
- Look at business continuity and good long term disaster recovery plans and how and when these can be periodically tested
- Implement guidelines around testing and reconciliation
- Create tracker, artefacts, channels and operating mechanism
Responsibilities may include the following and other duties may be assigned.
- Provides leadership for those involved in the development, design and optimization of one or more information technology and systems functions supporting company business processes and technical information systems platforms.
- Responsibilities include, but are not limited to, analysis, selection and modification of enterprise systems, application software, installation of network hardware/software and database management.
- Provides direction for the effort required to protect the company's data, tools and information systems.
- Ensures infrastructure architecture standards maximize efficiency and support platform compatibility.
- Usually requires subject matter knowledge of user group for practical application of system characteristics.
- Coordinates delivery of services to user groups and ensures IT service is uninterrupted.
- Selects, develops, and evaluates personnel to ensure the efficient operation of the function.
- 7+ years of managerial experience, which includes goal settings and performance management.
- Excellent communication skills
- Think out of the box
- Creating an inspiring and diverse team environment with an open communication culture, setting clear team goals
- with ownership and accountability on deliverables
- Building high performance, motivated and innovative team culture by leading with empathy
Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.
We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.
Physical Job Requirements
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America)
