Senior HR Shared Services Specialist
Careers that Change Lives
Would you like to work for a rapidly growing international healthcare company? Do you consider you have the right experience for Senior HR Shared Services Specialist? If yes, then send us your resume and enter the recruitment process right away! Regular partnership with COE (Centre of Expertise/Excellence) leads as well as team members is a key to our success. This opening is a full-time position, you will be working at least 2 days from our Bogota office and partner with other members assigned to similar programs globally. Your technical skills will enable the system enhancement and help us shape the future to fulfil our Mission.
The Senior HR Shared Services Specialist is a member of GTLD (Global Talent & Leadership Development) Operations team and supports the core Talent Management processes within the Performance and Career Development (PCD), Org and Talent Planning (OTP) and Global Leadership Development programs: Goal Setting, Quarterly Check-in, Talent Review, Mid-Year Development and Performance Reviews. You would be enabled to support these business processes via Workday, to ensure employees, managers and HR are able to complete their requirements. Global Talent & Leadership Development Operations is a specialized team of HR experts, who operationalize and execute COE programs and processes to ensure the best experience for our employees.
A Day in the Life
• Act as a liaison between the Global Process Owners in GTLD (Global Talent & Leadership Development) and the Workday Solutions team to understand business rules to design enterprise-wide solutions in Workday and collaborate on performance and talent roadmap to design and configure system solutions. Leverage Workday Community.
• Consult with HR Customer Experience team to ensure that all Workday materials and functionality training guides are up to date. Provide process and system training to operational teams.
• Assist with creating and editing Annual PCD (Performance and Career Development) and OTP (Org and Talent Planning) process training, lessons learned discussions as well as analyse customer feedback via surveys.
• Act as Service Now SME for GTLD (Global Talent & Leadership Development) Operations on projects, testing, enhancements as needed with our Digital Enablement group.
• Partner, build and approve Workday reporting for talent management stakeholder needs.
• Identify issues and solutions by analysing process data (i.e., voice of customer feedback, AskHR case management, reports etc.).
• Provide ongoing ServiceNow case management and hyper care for PCD (Performance and Career Development) and OTP (Org and Talent Planning) annual process cycles. Propose recommendations and/or ideas for optimization to global process owners.
Must Haves
• Bachelor’s degree required
• Project Management Experience
• Proven experience of Workday/HRIS configuration and/or Service Now reporting and UAT
• Continuous improvement and technology capabilities as well as strong data analysis skills (advanced Excel skillset)
• Requires minimum of 4 years of relevant experience within HR function
• Strong interpersonal, written, and verbal advanced English communication skills, ability to represent business processes and analytical data to diverse audience
• Self-motivated, organized and process oriented
Nice to Haves
• Exceptional customer service, collaboration and relationship building skills.
• Proactive team player
• Ability to develop solutions to a variety of problems of moderate scope and complexity
• Possesses a high sense of urgency and provides a strong level of professional service
• Experience working within Shared Services
We Offer
We offer a competitive salary and benefits package to all our employees:
• Flexible working environment
• Annual Incentive Plan % depending on company results
• Pension scheme and group discount on healthcare insurance
• Training possibilities via Cornerstone/Skills Lab
• Employee Assistance Program and Recognize! (our global recognition program)
Our Commitment
Our unwavering commitment to inclusion, diversity, and equity (ID&E) means zero barriers to opportunity within Medtronic and a culture where all employees belong, are respected, and feel valued for who they are and the life experiences they contribute. We know equity starts beyond our workplace, and we must play a role in addressing systemic inequities in our communities if we hope to have long-term sustainable impact. Anchored in our Mission, we continue to drive ID&E forward both to enhance the well-being of Medtronic employees and to accelerate innovation that brings our lifesaving technologies to more people in more places around the world.
About Medtronic
Bold thinking. Bolder actions. We are Medtronic.
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people. Powered by our diverse knowledge, insatiable curiosity, and desire to help all those who need it, we deliver innovative technologies that transform the lives of two people every second, every hour, every day. Expect more from us as we empower insight-driven care, experiences that put people first, and better outcomes for our world.
In everything we do, we are engineering the extraordinary.
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