Senior Customer Service Representative Dutch/ English/ French

Must Haves

• Bachelor’s degree (or at least MBO+)
• Fluent in English and Dutch
• Fluency in French is strongly preferred
• 4+ years of experience in customer service and order management
• Excellent verbal & written communication skills
• Computer literacy (MS-Office Outlook, Excel, Word)
• Strong sense of responsibility and flexibility to take on additional tasks when required
• Able to prioritize and work under pressure / cope with stressful situations
• Customer-focused & service-oriented

Nice to Haves

• Experience with SAP/ SAP CRM

 Please note that for this position, relocation support is not provided. We are specifically looking for candidates who live in close proximity to our office in Heerlen, the Netherlands. 

After your fulltime training period at the office, we expect you to work 2 days per week in the office; the other days you will work out of your home office. As of 1 July 2022, our government has communicated that cross-border employees must be present in the office by 80% of the working hours. 

We Offer

We offer a competitive salary and benefits package to all our employees:

·        Flexible working environment

·        Annual Incentive Plan % depending on company results

·        Pension scheme and group discount on healthcare insurance

·        Training possibilities via Cornerstone/Harvard Manage Monitor/Skills Lab

·        Employee Assistance Program and Recognize! (our global recognition program)

Our Commitment

Our unwavering commitment to inclusion, diversity and equity (ID&E) means zero barriers to opportunity within Medtronic and a culture where all employees belong, are respected, and feel valued for who they are and the life experiences they contribute.

We know equity starts beyond our workplace, and we must play a role in addressing systemic inequities in our communities if we hope to have a long-term sustainable impact. 

Anchored in our Mission, we continue to drive ID&E forward both to enhance the well-being of Medtronic employees and to accelerate innovation that brings our lifesaving technologies to more people in more places around the world.

About Medtronic
Bold thinking. Bolder actions. We are Medtronic.

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people. Powered by our diverse knowledge, insatiable curiosity, and desire to help all those who need it, we deliver innovative technologies that transform the lives of two people every second, every hour, every day. Expect more from us as we empower insight-driven care, experiences that put people first, and better outcomes for our world.

In everything we do, we are engineering the extraordinary.

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