Salesforce Administrator

Salesforce Administrator

Do you have a passion for innovating and developing next generation of Diabetes technology systems and platforms? Are you excited to be a member of the team that builds technology solutions to transform customer experience and modernize business processes? If so, you’ll be an awesome team member of our Digital Technology team!

Careers that Change Lives

At Medtronic Diabetes, we are looking for a Salesforce Administrator who will be a pivotal member of our platform team and have the responsibility to lead software development projects and administer salesforce platform enabling business applications across sales, service and commerce. 

Digital Technology – Digital Channels

A Salesforce Administrator is a key member of the Digital Channels team, managing the digital commerce platform and omnichannel; the role is focused on maintaining and developing on top of Salesforce platform that powers applications for external facing customers and partners across sales, service and commerce business capabilities.

Diabetes impacts over 500 million people around the world — that’s roughly one in 10 adults. That means you probably know someone affected by this disease. 

At Medtronic, our Diabetes Operating Unit focuses on improving the lives of those within the global diabetes community. As a business, we strive to empower people with diabetes to live life on their terms by delivering innovation that truly matters and providing support in the ways they need it. We’re committed to meeting people with diabetes where they are in their journey, always with an aim to make their lives easier. Our portfolio of innovative solutions is designed to provide customers greater freedom and better health, helping them achieve better glucose control, while spending less time managing their disease. #MDTDiabetesReferralCampaign

A DAY IN THE LIFE:

Responsibilities may include the following and other duties may be assigned:

• Setup of Salesforce services with hands-on administration of the platform
• Deliver state of the art global Digital Commerce Solutions and Omnichannel services.
• Highly Experienced in reviewing business requirements, defining business process flows, system analysis, establishing requirements standards and business process modeling analysis.
• Provide technical guidance and solutioning for Salesforce requests.
• Experience in translating business needs into technical and functional requirements stories.
• Experience in Business Analysis and Quality Assurance relating to Web-based, SOA/Web Services, digital commerce, and mobile applications.
• Complete understanding of Waterfall, Prototyping, Iterative and Agile Software Development Methodologies (SCRUM/Kanban).
• Organize joint development design sessions and joint requirement planning sessions, walkthroughs, interviews, and workshops with end-user/client/stakeholders along with the IT group.
• Experience working with global development teams, supporting multiple regional working models.
• Outstanding business writing skills in developing Business Requirement Document (BRD), Functional Specification Document (FSD), Non-functional Requirements Document, Use Cases Specifications, Software Requirements Specification (SRS).
• Hands on experience in creating Activity Flow Diagrams, Use Case Diagrams and Sequence Diagrams using modeling tools (Microsoft Visio/Miro).
• Knowledge of HIPAA compliance, consent, and privacy requirements is preferred.
• Knowledge of eCommerce administration (Salesforce Commerce Cloud preferred), order processing, payment gateways, SSO capabilities and subscription models.
• Familiar with Marketing Cloud and Digital Omnichannel solutions.
• Familiar with Digital Marketing Analytics tools.
• Highly motivated, organized and detail-oriented individual with excellent communication and documentation skills.