Salesforce Administrator
Salesforce Administrator
Do you have a passion for innovating and developing next generation of Diabetes technology systems and platforms? Are you excited to be a member of the team that builds technology solutions to transform customer experience and modernize business processes? If so, you’ll be an awesome team member of our Digital Technology team!
Careers that Change Lives
At Medtronic Diabetes, we are looking for a Salesforce Administrator who will be a pivotal member of our platform team and have the responsibility to lead software development projects and administer salesforce platform enabling business applications across sales, service and commerce.
Digital Technology – Digital Channels
A Salesforce Administrator is a key member of the Digital Channels team, managing the digital commerce platform and omnichannel; the role is focused on maintaining and developing on top of Salesforce platform that powers applications for external facing customers and partners across sales, service and commerce business capabilities.
Diabetes impacts over 500 million people around the world — that’s roughly one in 10 adults. That means you probably know someone affected by this disease.
At Medtronic, our Diabetes Operating Unit focuses on improving the lives of those within the global diabetes community. As a business, we strive to empower people with diabetes to live life on their terms by delivering innovation that truly matters and providing support in the ways they need it. We’re committed to meeting people with diabetes where they are in their journey, always with an aim to make their lives easier. Our portfolio of innovative solutions is designed to provide customers greater freedom and better health, helping them achieve better glucose control, while spending less time managing their disease. #MDTDiabetesReferralCampaign
A DAY IN THE LIFE:
Responsibilities may include the following and other duties may be assigned:
- Deliver state of the art global Digital Commerce Solutions and Omnichannel services.
- Highly Experienced in reviewing business requirements, defining business process flows, system analysis, establishing requirements standards and business process modeling analysis.
- Provide technical guidance and solutioning for Salesforce requests.
- Experience in translating business needs into technical and functional requirements stories.
- Experience in Business Analysis and Quality Assurance relating to Web-based, SOA/Web Services, digital commerce, and mobile applications.
- Complete understanding of Waterfall, Prototyping, Iterative and Agile Software Development Methodologies (SCRUM/Kanban).
- Organize joint development design sessions and joint requirement planning sessions, walkthroughs, interviews, and workshops with end-user/client/stakeholders along with the IT group.
- Experience working with global development teams, supporting multiple regional working models.
- Outstanding business writing skills in developing Business Requirement Document (BRD), Functional Specification Document (FSD), Non-functional Requirements Document, Use Cases Specifications, Software Requirements Specification (SRS).
- Hands on experience in creating Activity Flow Diagrams, Use Case Diagrams and Sequence Diagrams using modeling tools (Microsoft Visio/Miro).
- Knowledge of HIPAA compliance, consent, and privacy requirements is preferred.
- Knowledge of eCommerce administration (Salesforce Commerce Cloud preferred), order processing, payment gateways, SSO capabilities and subscription models.
- Familiar with Marketing Cloud and Digital Omnichannel solutions.
- Familiar with Digital Marketing Analytics tools.
- Highly motivated, organized and detail-oriented individual with excellent communication and documentation skills.
- Required Knowledge and Experience: Requires advanced knowledge of job area combining breadth and depth, typically obtained through advanced education combined with experience. May have practical knowledge of project management. 4+ years of experience with a with a high school diploma or equivalent.
Nice to Have
- 2+ years of experience working with Salesforce Clouds (Commerce Cloud, Experience Cloud, Marketing Cloud, Sales Cloud, Health Cloud)
- Experience in Salesforce Administration
- Salesforce certifications
- SCRUM and SDLC experience
- Previous experience in Digital Commerce, Demandware, CloudCraze, or similar platforms
- Strong written and oral communication skills (timely, clear, concise, accurate, conclusive targeted to audience).
- Experience with Digital Marketing Analytics
- Ability to balance multiple assignments and deadlines at the same-time
About Medtronic
Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health, and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.
We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.
Physical Job Requirements
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America)
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Learn more about our benefits at http://benefits.medtronic.com
This position is eligible for a short-term incentive plan. Learn more about Medtronic Incentive Plan (MIP) on page 6 here.
The provided base salary range is used nationally (except in certain CA locations). The rate offered is compliant with federal/local regulations and may vary by experience, certification/education, market conditions, location, etc.
