Principal Field Service Technical Training Specialist – Cranial Spine Technologies
Careers that Change Lives
This position has the responsibility and authority to drive, create and deliver training for global field service employees, and hospital Bio-Med customers. This individual will be primarily responsible for creating and delivering the course curriculum for cranial spine technologies products to educate both employees and customers on the technical knowledge required to troubleshoot, repair, and maintain products in this business.
This position is based in Lafayette, CO and is required to be on-site. Remote applicants will not be considered.
A Day in the Life
Instructional Design & Project Management
- Collaborate with a cross functional groups (Product Marketing, Sales, Services, Legal, Quality, and Regulatory) to create technical training programs, curricula, course materials and measurements that support business unit strategies and are compliant with regulatory, quality systems, and Business Conduct Standards.
- Recognized expert in complex imaging technologies with significant electrical knowledge and experience.
- Ensure timely updates to the course curricula to reflect changes in product offerings and market demands.
- Drive innovative training methods including on-line modules and video tutorials, using Medtronic’s Medical/Legal/Regulatory (MLR) review, Product Lifecycle Management (PLM) and Learning Management systems as required as a central tracking repository.
- With limited oversight, prepare Instructor Guides and train-the-trainer program on new/revised curricula and materials, on a global basis.
- Stay abreast of training and development industry research, (e.g. learning theory, motivation theory), and new methods and techniques.
- Work with administrative staff to develop agendas, certificates, tests and to schedule requests to attend training courses.
- Demonstrate training effectiveness through systematic program evaluation and continuous improvement strategy.
- Provide timely evaluation and feedback to trainees and their managers/supervisors.
- Partner with Field Service Engineers (including job shadow) and Factory to understand the manufacturing process to develop and maintain technical knowledge, system intricacies, and troubleshooting skills.
- Coordinate continuous training opportunities for the global Field service team. Duties may include review of newly released/updated repair procedures.
- Provide feedback from training into new and sustaining projects as appropriate.
Training Services Delivery
- Conduct training courses at different skill levels and audiences in varied locations as needed.
- Manage course preparations and facility set up as needed.
- Conduct training for new product introductions and/or software releases.
- Ensure proper training attendance is documented and updated in proper locations per procedure.
- Interact in a professional manner with all course participants in both classroom and social situations.
- Maintain and demonstrate a high level of technical knowledge of current product maintenance, repair and troubleshooting procedures. Use this knowledge to better present course content and answer technical questions of course participants.
- Conduct train-the-trainer programs for Services educational course offerings.
- Retain a comprehensive technical understanding and clinical knowledge of Cranial and Spinal Technologies technology.
General
- Obtain any ongoing education necessary to maintain a cutting-edge education and training curriculum.
- May assist in the technical support for users of products. This may include phone support for users and/or technical staff.
- Some travel required at times (up to 25%). Can be domestic or international
Must Have: Minimum Requirements
To be considered, these minimum qualifications must be evident on your resume:
- Bachelor’s degree required, electrical or mechanical engineering preferred
- Minimum of 7 years of relevant experience to include technical training and troubleshooting experience, or advanced degree with a minimum of 5 years of experience.
- Direct experience with repairing x-ray imaging systems including fluoroscopy and radiography.
- Familiarity with commonly used test equipment (i.e.: power supplies, DVM's, oscilloscopes, signal generators, dosimeters, flow meters, etc.)
- Ability to read and understand schematics and engineering drawings
- Advanced education in Electrical Engineering or Scientific discipline or similar related field.
- Adept with the use of basic hand tools and mechanical and electronic devices.
Nice to Have
- Familiar with the FDA 21 CFR, CGMP for Medical device
- Biomedical Engineering background or equivalent.
- Familiarity with Articulate
- 4+ years’ experience with medical devices.
- Mechanical, electrical, and Windows based computer experience providing technical support & services, including equipment and application support.
- Healthcare/surgical setting experience.
- Familiarity with state regulations for imaging equipment.
- Ability to function well under pressure and expend effort to meet schedules and deadlines
About Medtronic
Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.
We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.
Physical Job Requirements
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager, recruiter or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America)
