IT Service Delivery Manager (Hybrid)
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Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.
We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.
Physical Job Requirements
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager, recruiter or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America)
Must Have: Minimum Requirements
- Bachelors degree required.
- Minimum of 7+ years of experience with a bachelor’s degree or 5+ years of experience with an advanced degree.
- Strongly Preferred:
o Experience governing a Managed Service Provider in a technical environment
o Understanding of Infrastructure and Platform capabilities
o Experience with cloud solutions (AWS, Azure)Previous Medtronic experience
- Previous Medtronic experience.
- Proven ability to work with vendors and to achieve win-win relationships.
- Experience delivering tough messages and working with vendors / partners to achieve results
- Experience engaging in high severity production incidents and communicating status.
- Understanding of Cloud capabilities such as automation, CI/CD, Infrastructure as a Service, Software as a Service.
- Understanding of cyber security concepts and priorities.
- Proficiency in ITIL and IT Service Management practices (Incident, Problem, Change, etc.).
- Well-developed social skills to build alliances around DevOps goals and accelerate processes
Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.
We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.
Physical Job Requirements
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager, recruiter or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America)
