HR Information Specialist with English and Dutch, Italian, Spanish, Polish or Turkish
Careers that Change Lives
At Medtronic, we value what makes you unique. Be part of a company that thinks differently to solve problems, make progress and deliver meaningful innovations.
At our AskHR Department in Medtronic, we focus on providing employees with a single point of contact for all their HR questions and we support HR in the execution of core processes to ensure consistency, effectiveness and efficiency promoting use and adoption of our HR technology platforms.
AskHR HR Employee Support Representatives are directly involved in providing customers with accurate, consistent, and timely responses to their questions and issues regarding HR policy, transactional and technology needs in an always evolving working environment.
For this role, you are required to work from Prague office 2 days a week, the rest is work from home. Medtronic does not cover the cost of relocation to Prague, Czech Republic.
A Day in the Life
You will be responsible for performing administration processing of transactions, data input and verification of required documentation, identifying, navigating, researching and troubleshooting HR transactional processes related to employee life cycle processes.
• Perform daily operations whilst adhering precisely to the defined Work instructions & FAQs for your ELC (Employee Lifecycle) Team providing answers to customers on a range of topics from HR policies, Payroll, Benefits and many more.
• Flag problems and work on A3s as per the DMAIC model.
• Actively participate in daily meetings.
• Support customers on email, phone & live chat.
• Build connections with HR Centers of Expertise and get involved with HR projects as they arise and build your own career.
• Assist with a wide variety of general administrative projects, providing technical and highly skilled clerical support.
• Actively contribute to our continuous improvement culture that gets everybody engaged every day in solving problems to improve the value we provide to our customers.
Must Haves
• Fluent in English language (verbal and written)
• Fluent in a second language – Dutch, Spanish, Italian, Polish or Turkish
• 1-3 years relevant experience. Customer service experience will also be considered.
• You will demonstrate critical thinking, ability to collaborate and create alignment, generate ideas and set high standards focusing on the customer whilst fostering diversity & inclusion in everything that you do.
• You are a strong problem solver with the ability to handle multiple competing priorities.
• You like to work in a team environment and can also work using your own initiative.
• You have strong attention to detail and have a technical aptitude possessing strong computer skills such as Excel, Word, PowerPoint, etc.
Nice to Haves
• Interest in further developing within an international HR Shared Service environment and can work effectively and proactively on cross-functional teams.
• Experience with HR systems: Workday, Service Now, Recognize System, Cornerstone, Taleo.
• Experience or practice in Systems Thinking and Coaching
• Basic understanding of MOS Principles, Cell Operating System, and record in A3/DMAIC is an advantage.
We Offer
We offer a competitive salary and benefits package to all our employees:
• Flexible working environment
• Annual Incentive Plan % depending on company results
• Pension scheme and group discount on healthcare insurance
• Training possibilities via Cornerstone/Skills Lab
• Employee Assistance Program and Recognize! (our global recognition program)
Our Commitment
Our unwavering commitment to inclusion, diversity, and equity (ID&E) means zero barriers to opportunity within Medtronic and a culture where all employees belong, are respected, and feel valued for who they are and the life experiences they contribute. We know equity starts beyond our workplace, and we must play a role in addressing systemic inequities in our communities if we hope to have long-term sustainable impact. Anchored in our Mission, we continue to drive ID&E forward both to enhance the well-being of Medtronic employees and to accelerate innovation that brings our lifesaving technologies to more people in more places around the world.
About Medtronic
Bold thinking. Bolder actions. We are Medtronic.
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people. Powered by our diverse knowledge, insatiable curiosity, and desire to help all those who need it, we deliver innovative technologies that transform the lives of two people every second, every hour, every day. Expect more from us as we empower insight-driven care, experiences that put people first, and better outcomes for our world.
In everything we do, we are engineering the extraordinary.
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