Field Services Representative III
Careers that Change Lives
We believe that when people from different cultures, genders, and points of view come together, innovation is the result —and everyone wins. Medtronic walks the walk, creating an inclusive culture where you can thrive.
A Day in the Life
This position has the responsibility and authority to provide remote and on-site engineering support to the navigation and intraoperative imaging products installed base and driving customer satisfaction through service.
Additional Information
Location: Individuals must reside within 30 minutes from Little Rock, AR in order to successfully support this territory.
Territory: This position will support a territory that covers the Little Rock, AR metro area.
Travel: This position will require 75% of travel including overnight travel. 50% of travel will be local travel in or near Little Rock, AR.
Equipment: This position will work on Medtronic O-arm Surgical Imaging Systems and Mazor Robotic Guidance Systems.
Responsibilities may include the following and other duties may be assigned.
- Travel to sites to work as a member of the local team to provide efficient repair / installation support to all accounts within assigned area.
- Installs, operates, maintains, repairs and modifies equipment on designated equipment.
- Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or field locations
- Analyzes and evaluates products and related performance.
- Troubleshoots and diagnoses malfunctions to eliminate problem in minimum time.
- Support future product integrations by performing upgrades and or configuration updates to existing and future imaging/navigation equipment.
- Lead and participate in product technical repair and clinical use training with domestic, international and 3rd party staff members.
- Provide testing and validation support to the manufacturer’s organization, as applicable.
- Keeping accurate records of discussions or correspondence with customers including all assigned complaints, follow-up actions, root cause analysis and final resolution within the complaint tracking system.
Must Have: Minimum Requirements
- High School Diploma or equivalent required
- 4 years technician, clinical field service or clinical customer support experience.
Nice to Have
- Associate's degree in Bioengineering, engineering or technology field.
- Previous experience as Technician/Field Services within medical device industry.
- Direct experience supporting surgical imaging and robotics equipment
- Experience with orthopedic anatomy, surgical protocol and medical terminology.
- Ability to troubleshoot with technical skills, creativity and high discipline.
- Familiarity with most commonly used test equipment (i.e.: dosimeter, power supplies, DVM's, signal generators, flow meters, etc.)
- Ability to read and understand schematics and engineering drawings.
- Familiar with the FDA 21 CFR, CGMP for Medical devices.
- Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy to understand manner.
- Responsive problem solver and action oriented in resolving customer issues and meeting customer requirements.
- Experience with x-Ray systems particularly mobile fluoroscopy or CT systems.
- Experience with robotics or motion control helpful
About Medtronic
Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.
We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.
Benefits & Compensation
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
In addition to Base Salary, this position is eligible for a Sales Incentive Plan (SIP), which provides the opportunity to earn significant incentive compensation for achieving or exceeding your goals. Learn more about total rewards here.
The provided base salary range is used nationally in the United States (except in Puerto Rico and certain CA locations). The rate offered is compliant with federal/local regulations and may vary by experience, certification/education, market conditions, location, etc.
Physical Job Requirements
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America)
