Diabetes Clinical Educator- Worcester, MA
CAREERS THAT CHANGE LIVES:
Medtronic is seeking a Diabetes Clinical Educator (DCE) to provide individual or group training, diabetes education, and follow up for all patients on current Medtronic products and technologies. This individual will ensure optimum patient outcomes by training on an array of Medtronic diabetes products to ensure appropriate therapy settings and continuation of care. The DCE works closely with the Clinical Territory Manager under the direction of the District Clinical Manager and will provide training and education across multiple territories.
We believe that when people from different cultures, genders, and points of view come together, innovation is the result —and everyone wins. Medtronic walks the walk, creating an inclusive culture where you can thrive.
DIABETES BUSINESS DESCRIPTION:
The Diabetes Operating Unit focuses on improving the lives of those within the global diabetes community. As a business, we strive to empower people with diabetes to live life on their terms by delivering innovation that truly matters and providing support in the ways they need it. We’re committed to meeting people with diabetes where they are in their journey, always with an aim to make their lives easier. Our portfolio of innovative solutions are designed to provide customers greater freedom and better health, helping them achieve better glucose control, while spending less time managing their disease.
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A DAY IN THE LIFE:
Responsibilities may include the following and other duties may be assigned.
- Sets up and facilitates individual and group education, in-person and/or virtually on the portfolio of Medtronic’s diabetes products
- Facilitates webinars, conference calls, or other computer-based training offerings
- Provides ongoing patient educational support
- Proactively makes educationally focused outbound calls to patients at risk for therapy attrition with the overall goal of recapturing lost patients or directing them to an educational event
- Submits training documents that are accurate and legible within 48 hours of completing the training session
- Coordinates with territory teams on therapy changes, files, and other patient related topics so territory teams may follow up with HCP
- Plans group trainings in alignment with territory teams and district quarterly training goals
- Supports training events including location, set up, attendee invitations, facilitation, and follow up with patients after training events
- Proactively shares in the district and territory teams planning sessions
- Conducts on-site education and / or consulting related to the management of patients with Diabetes using Medtronic Diabetes products, which may include demonstrating products, providing customer case and sales support, and/or training individuals on Medtronic Diabetes products.
- Supports field personnel in providing the best possible outcomes and service for Medtronic customers, which includes consulting with and/or educating Health Care Professionals (HCPs) on Medtronic Diabetes products and/or patient therapy management.
- Partners with sales colleagues to develop and execute plans of sales for within one or more business unit(s).
- Participates in conventions, forums, and meetings to increase product awareness.
- Identifies and facilitates execution on growth opportunities with Diabetes Sales and Clinical Support Team.
- Serves as a technical resource to support sales of a specific medical Diabetes products and/or solutions.
MUST HAVE - MINIMUM REQUIREMENTS:
TO BE CONSIDERED FOR THIS ROLE, PLEASE BE SURE THE MINIMUM REQUIREMENTS ARE EVIDENT ON YOUR RESUME
- An Associate’s Degree and 2 years of clinical experience, or Bachelor’s Degree and 0 years of experience required
- A valid registered license in one or more of the following fields:
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- Registered Nurse (RN)
- Registered Dietitian (RD)
- Physician Assistant (PA)
- Nurse Practitioner (NP)
- Pharmacist
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NICE TO HAVE:
- Certified Pump Trainer or experience training customers on insulin pumps
- Certified Diabetes Educator (CDE) / Certified Diabetes Care And Education Specialist (CDCES)
- Bilingual (Spanish) is strongly preferred for some areas of the country
- Ability to work evenings, weekends, or on call periodically
- Comprehensive knowledge of the diabetes disease state and experience training/educating patients on Medtronic products and technologies
- Experience as a Certified Product Trainer for minimum of 1 year
- Experience with Zoom, Excel, Word, and PowerPoint
Skills/Competencies:
- Excellent verbal and written communication skills are required.
- Excellent presentation skills
- Basic computer knowledge
- Good organization skills and the ability to handle multiple tasks are required
- Ability to work either in a team orientated environment or work independently
- Positive and enthusiastic attitude and ability to effectively work and interact with all levels within the organization
- Strong prioritization and organizational skills; demonstrated ability to be flexible to changing priorities
PHYSICAL JOB REQUIREMENTS:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus in relation to travel and operating a personal computer. Travel is required. Must be able to drive approximately 85% of the time within assigned territory and may require overnight travel. Ability to drive over four hours consecutively. Must have a valid driver's license and active vehicle insurance policy. In addition, your driving record will be reviewed and will be considered as part of your application.
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Learn more about our benefits here.
In addition to Base Salary, this position is eligible for a Sales Incentive Plan (SIP), which provides the opportunity to earn significant incentive compensation for achieving or exceeding your goals. Learn more about total rewards here.
The provided base salary range is used nationally (except in certain CA locations). The rate offered is compliant with federal/local regulations and may vary by experience, certification/education, market conditions, location, etc.
ABOUT MEDTRONIC:
Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be. We can accelerate and advance our ability to create meaningful innovations – but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.
Medtronic has five Diversity Networks globally — African Descent Network, Asian Impact at Medtronic Network, Hispanic Latino Network, Medtronic Women’s Network, and PRIDE Network — with hubs serving members by location or function. We also have site-based employee resource groups (ERGs) supporting employees of various ages, faiths, military veteran status, abilities, and other shared affinities. In total, 25,000+ employee-members engage in 235+ Network hubs/ERGs in 70+ countries.
