Customer Service Supervisor

Must Have: Minimum Requirements

• Bachelor’s degree is required
• Minimum 5 years of experience in Call Center operations (Intermediate knowledge is required); 7 years of related experience

Your Profile

• Experience in managing a group of more than 10 direct reports or 2-3 years of Supervisor/POC experience
• Knowledgeable in SAP, CISCO, Avaya & Verint environment; able to troubleshoot issues in the ERP system
• Knowledge and experience of Lean and Six Sigma Methodologies preferred but not required
• Skills in reporting via Excel and Power Point presentations
• Experience in automation projects is an advantage
• Good communication and interpersonal skills with demonstrated ability to build strong teamwork and collaboration

About Medtronic Philippines

Established in 2015, Medtronic Philippines is committed to best-in-class patient and customer experience by delivering capacity, scalability, sustainable productivity levels and innovative solutions to our stakeholders, patients and customers. The establishment has over 450 employees on-site with more than 60% being female employees

What We Offer

We recognize the personal worth of employees by providing an employment framework that allows personal satisfaction in work accomplished, security, advancement opportunity, and means to share in the company's success. We believe in rewarding our staff with a complete package of benefits designed to support them at every career and life stage. As a result, our employees have access to the following benefits, to name a few:

• Our global well-being program supports your physical, emotional, social and financial well-being.
• Medtronic Employee Assistance Program offers confidential support and resources to build and enhance employee and organizational resilience, productivity, teamwork and psychologically healthy workplaces.
• Various insurance benefits include Inpatient and Outpatient Medical Insurance, Life, Disability and Accident Insurance.
• We have generous employee referral programs, employees stock purchase plan, leave benefits, and more!

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. The physical demands described within the Day in the Life section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions