Helpline Specialist

Must Have: Minimum Requirements

• Bachelor's Degree is Required.

• 1 year of experience is Required.

• Demonstrated ability to effectively communicate with customers to resolve issues and answer questions according to department protocols and requirements.

•  Demonstrated ability to present information in a clear, concise and timely manner to customers experiencing medical emergencies.

•  Ability to analyze customers’ needs and the desire to provide excellent solutions and services.

•  Strong communication skills: English/French (preferred) (written and oral).

•  Demonstrated competency strength: customer focus, service orientation, relationship building.

•  Proficiency in using a computer to navigate through multiple screens and programs at the same time in order to give and receive information.

•  Basic to intermediate level of math skill is required to assist customers with their vital statistics and issue resolution.

Nice to Have

• Experience working in the Healthcare industry.

• Experience using SAP.

About Medtronic

Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be. 

Medtronic Canada strives through our vision to build a culture of inclusiveness through our commitment to employment equity and diversity. Discrimination is prohibited on any grounds protected under Canadian Human Rights legislation. Employment applications are encouraged from all members of our community. Upon request, candidates with disabilities will be accommodated during the recruitment process.