2 years’ experience supporting desktop computers in a Helpdesk / Desktop tiered environment.
Skilled in personal computer hardware and software in a business environment.
Experience with three or more of the following: Windows 7/ Windows 10, MS Office 2010/2016 including Outlook, Remote management tools, remote dial-in, Active Directory administration, virtual private network, office productivity tools, web-based applications, TCP/IP
Formal training or certification in a strategic technology platform (e.g. Microsoft, Cisco) and other network standards such as TCP/IP.
Qualifications:
Bachelor Degree in Science or Engineering (Computer Science, MIS, EE) or equivalent experience preferred.
ITIL certification.
Some experience in IT helpdesk or call center environment