WeCare Administrator – Diabetes

Must Haves

• Minimum of 2 years’ experience in a comparable role in a customer support operation:

• must have involved set up and maintenance of customer accounts and management of payments and invoicing, ideally where funding source was a third party (not end user)
• must have involved handling payment or invoicing queries by phone or email, i.e. not pure back-office role

• Proven strong administrative and self-organisation skills: a starter-finisher with persistence and attention to detail
• Proven ability to record and present information clearly and in concise, grammatically correct language - both verbally and written
•   A demonstrable record of high performance on compliance with defined financial, administrative and contact handling procedures
• Flexible attitude, comfortable switching between admin tasks and handling overflow calls routed from Product Support
• Competency using headset and computer simultaneously to navigate between screens and software to required information and data, and to input text/data accurately while on-call
•   Skilled user of CRM/SAP systems to retrieve or enter required data
• MS Office proficiency (Excel, Word) at intermediate level as a minimum

Nice to Haves

• Prior experience of accounts or funding management with the customer support/services operation of a medical devices/services or high-tech business, and/or where the end user is not the funding source
• Some degree of knowledge of diabetes and/or other medical devices
• Understanding of the UK (or Nordic/ Spanish) healthcare system a strong advantage
• Second Language to professional conversational & written level (Any Nordic language or Spanish)
• Experience in using HTML/ Bulk email software
• Good understanding of GDPR/ data regulations

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