Sr. Field Service Engineer

Must Have: Minimum Requirements

• Bachelor's degree required
• Minimum of 4 years of relevant experience, or advanced degree with a minimum of 2 years relevant experience

Nice to Have

• Vocational/ Trade certificate with minimum 8 years of experience; Diploma/ Associate Degree with minimum 5 years of experience; Bachelor Degree with minimum 3 years of experience
• In depth experience with medical devices for a minimum of 3 years
• Requires complete and broad knowledge of operational systems, techniques and practices typically gained through extensive experience and/or education
• Good knowledge on troubleshooting methods/skills and capital equipment control
• Good analytical and problem-solving skills
• Customer oriented and has good interpersonal skills
• Effective verbal and written English communication skills
• Effective presentation and negotiation skills
• Proficiency in Microsoft Office

Your Profile

• Working knowledge of ISO13485 / GDPMD
• Knowledgeable in ESD precautions and practice
• Working experience in ICU / Operating Theatre / relevant hospital / healthcare environment
• Experience with service sales and promotion
• Opex – Lean / Six Sigma certification
• Experience with SAP / Service Max
• Formal training in:
  • Negotiating skills
  • Key accounts management
  • Consultative selling skills or equivalent

PHYSICAL JOB REQUIREMENTS (optional):

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to travel locally up to 80% of the time
• Ability to travel regionally up to 20% of the time
• Flexible working schedule based on customer requirements
• May require valid local driver’s license and vehicle
• May be required to lift a maximum of 35kg unassisted
• May be required to undergo a vaccination program

About Medtronic

Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.

We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.