Customer Service Representative
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- 19000OOI Количество требований
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- Sun 22 Dec 20:00 Дата публикации
- Requires full job knowledge of systems and procedures obtained through prior work experience or education.
- Requires minimum of 2 years customer facing Customer Service or Contact Center experience.
- Fluently Bilingual English and French.
- Strong computer navigation skills, ability to work in multiple applications simultaneously.
- Composure: Ability to work in high-pressure situations and deals with conflict effectively.
- Identify and escalate opportunities.
- Individual results must meet or exceed department KPIs for a minimum of 6 months.
- A Bachelor Degree is preferred.
- Strong interpersonal skills; ability to communicate clearly and effectively through both verbal and written mediums.
- Positive and professional demeanor.
- Strong customer focus skills (listening, empathy, solution-focused.)
- Ability to problem-solve and make sound decisions via critical thinking.
- Strong work ethic, sense of urgency and drive for results.
- Flexibility to change.
- Ability to work a flexible schedule or extra hours due to business demands (e.g. Quarter End & rotational Late Shift).
- Proficient in Microsoft Office applications (Word, Excel, Powerpoint, Outlook).
- SAP experience.
- Strong typing skills.
- Experience working in multi-cultural environment.
Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be. We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.
Physical Job Requirements
· The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers.
Medtronic Canada strives through our vision to build a culture of inclusiveness through our commitment to employment equity and diversity. Discrimination is prohibited on any grounds protected under Canadian Human Rights legislation. Employment applications are encouraged from all members of our community. Upon request, candidates with disabilities will be accommodated during the recruitment process.
