Associate Clinical Specialist - CRHF (Bangkok)

Main Purpose:

·        To assist in achieving sales revenue and market share targets by assisting sales reps with customer service and support.

·        To ensure that the Company’s agreed quality standards are maintained with regard to its products, procedures, policies, operations and customer contact.

 

 

Responsibilities: 

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·        Provide technical backup at follow-ups, clinics, Pre-discharge and implants as required.

·        Support sales reps with inventory control, Documentation, including the expedited delivery of stock to customers as needed.

·        Support sales reps’ account sales strategies through regular contact with key specialists and technical staff.

·        Support clinical study activities.

·        Gather market intelligence on customer and competitor activity and communicate to sales reps and sales manager.

·        Ensure the highest level of product knowledge is attained and maintained.

·        Ensure a thorough understanding of and adherence to any corporate or government compliance issue.

·        Ensure a safe working environment in accordance with the relevant Occupational Health and Safety legislation.

·        Manage CRDM Programmer including software update, replacement and place order if require.

·        Manage Patient information such as Patient card preparation, distribution, and traceability

 

 

 

Attributes:

·        Excellent communication and interpersonal skills.  Excellent verbal communicator and presenter

·        Customer focused: Understands and delivers excellent customer service

·        Professional presentation / presence.

·        Enjoys interacting and participating in a team environment.  Can work autonomously.

·        Self motivated and positive

·        Outgoing, confident and friendly

·        “Can do” attitude

·        Demonstrated understanding of the function and purpose of pacing products and operates as a technical support expert

·        Manages time effectively: Well organized, able to set and reset priorities

·        Willingness and ability to learn complex technical information

·        Technically & clinically astute

·        Computer literacy including sound knowledge of the MS Office suite of software.