Product Support Representative (12-month contract)

• A minimum of 4 years of relevant experience is required.
• Demonstrated ability to effectively communicate with customers to resolve issues and answer questions according to department protocols and requirements.
• Demonstrated ability to present information in a clear, concise, and timely manner to customers experiencing medical emergencies.
• Ability to analyze customers’ needs and the desire to provide excellent solutions and services.
• Demonstrated competency strength: customer focus, service orientation, relationship building.
• Proficiency in using a computer to navigate through multiple screens and programs at the same time in order to give and receive information.
• Basic to intermediate level of math skill is required to assist customers with their vital statistics and issue resolution.
• Strong communication skills: English/French (required) (written and oral).

Nice to Have

• Experience using SAP.
• Experience working in the Healthcare industry.

Physical Job Requirements

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer and communicate with peers and co-workers.

About Medtronic

Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology can do to help alleviate pain, restore health, and extend life.  We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be. We seek out and hire a diverse workforce at every level: We need fresh ideas and inclusive insights to continue to be an innovative industry leader — that’s why we make it a point to seek out, attract and develop employees who are patient-centric, passionate, and who represent the same wide variety of life experiences as our patients. 

Medtronic Canada strives through our vision to build a culture of inclusiveness through our commitment to employment equity and diversity. Discrimination is prohibited on any grounds protected under Canadian Human Rights legislation. Employment applications are encouraged from all members of our community. Upon request, candidates with disabilities will be accommodated during the recruitment process.