Bilingual Patient Services Representative

REQUIRED QUALIFICATIONS

KNOWLEDGE AND EDUCATION

• Post-secondary (college or university) education or business related equivalent

JOB EXPERIENCE

• 3-5 years Customer Service or Call Center experience in healthcare environment.

• Order Management – supply chain experience (SAP an advantage)

SKILLS AND COMPETENCIES

• Superior oral and written communication skills.

• Attention to detail & quality focused.

• Customer centric focus- driven to provide best in class service.

• Ability to communicate with empathy, clarity and confidence in all customer/patient interactions.

• Adaptable to continuous changing environment.

• Knowledgeable and professional in service delivery.

• Self-starter, passionate to provide best in class service, performance driven.

• Team player – actively participate and committed to team’s success.

• Strong analytical skills to interpret data and appropriately communicate information.

• Strong interpersonal skills and ability to influence.

• Ability to plan, prioritize, and manage various tasks or initiatives while simultaneously meeting expectations and deadlines.

• Ability to remain flexible and effective under pressure.

• Advanced Microsoft Office skills & knowledge of SAP an asset.

DESIRED/PREFERRED QUALIFICATIONS

SKILLS AND EXPERIENCE

• Bilingual: English & French.

• Ability to analyze, trend and report out on various business related requirements.

• Innovative - ability to identify opportunities, build business case, report data, and lead projects through to completion.

• Demonstrated troubleshooting skills.

• Demonstrated Strong analytical and problem solving skills.

• Demonstrated products /industry knowledge.

• Demonstrated Clear thinking Skills.

PHYSICAL JOB REQUIREMENTS

• Flexibility to deliver support outside of regular work hours.

• May be required to lift equipment on occasion.

DISCLAIMER

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.