Sr. Implementation Specialist- Digital Technologies
Careers that Change Lives
At Medtronic we are working to improve how healthcare addresses the needs of more people, in more ways and in more places around the world. As one company, we can accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team!
The Digital Technologies Business Unit (DTBU) is implementing cutting-edge AI technology, computer vision, and augmented reality in the operating room (OR) to augment surgical coaching, and eventually, performance. Our goal is to deliver safer surgery around the world. Our Touch SurgeryTM Video solution is an innovative video management and data analytics platform for hospitals that includes the DS1 Computer, our first OR device, allowing surgeons, OR team members, and trainees to securely access videos of their procedures shortly after surgery. The device uses AI to automatically process and upload videos. Our surgical training platform is the award-winning Touch SurgeryTM application that provides safe and accessible training for surgeons and other health care professionals. Our newly launched Touch SurgeryTM Livestream platform brings the best surgical practices directly to surgical teams, no matter where they are, creating an immersive learning environment that transcends physical boundaries.
A Day in the Life
As we expand the Touch SurgeryTM Video product and forth-coming streaming product in more regions and new procedural rooms, this is an exciting opportunity to join the company and charter the next frontier. As an Implementation Specialist, you will take on a pivotal role in advancing our implementation projects in the US, including efforts to expand into fluoroscopic procedural rooms. As part of the Customer Success team, your responsibilities will follow the customer journey, including pre-sales, implementation, Go-live and post-Go-live. You'll be a part of a Global team, and a key partner to sales, product and engineering teams.
To succeed in this role, you need to have an entrepreneurial mind set, strong project management skills, and be an effective communicator to various stakeholder groups, being able to adapt to change in a dynamic environment.
You will be accountable for:
- A successful pilot / series of pilots, where we expose existing digital solutions to a new clinical environment, and a new set of problems.
- Supporting the product roadmap
- Supporting communications with other MDT OUs, including demos and investigation of OU-specific needs
- Supporting the reporting cadence to the Project Steering Group
- To deliver the above, you will:
- Support any internal testing to solve for known technical challenges of deploying into new procedural rooms
- Project manage multiple concurrent full-cycle implementations of Touch Surgery TM Video and Live Stream at major hospital systems, ensuring projects are executed on-time and within budget.
- Engage with clinical and administrative stakeholders and ensure polished communication and collaboration throughout each deployment project with HCPs, Nurses, Departmental Managers, Residents, Hospital IT and Biomedical Engineering.
- Develop and maintain a deep understanding of the Touch SurgeryTM Video and Live Stream platforms and build working relationships with internal product and engineering teams to ensure real-world client feedback is incorporated into future product development.
- Lead Kickoff and Training Presentations for clinical audiences and provide Go-Live support in the operating room.
- Test and install our hardware solutions in live operating rooms prior to deployment, including network configuration.
- Partner with the sales team and project manage and support pre-sales activities, including IT, privacy and cybersecurity reviews, leveraging Medtronic’s expert teams when required
- Monitor account health post Go-live and create and execute action plans to increase adoption and prevent account risk
Responsibilities may include the following and other duties may be assigned.
- Leads or leverages cross functional teams to evaluate, develop and manage projects for key business processes.
- Oversees and manages the operational aspects of ongoing projects and serves as liaison between project management and planning, project team, and line management.
- Reviews status of projects and budgets; manages schedules and prepares status reports.
- Monitors the project from initiation through delivery.
- Assesses project issues and develops resolutions to meet productivity, quality, and client-satisfaction goals and objectives.
- Develops mechanisms for monitoring project progress and for intervention and problem solving with project managers, line managers, and clients.
- Bachelors degree required
- Minimum of 4 years of working in a hospital Angio Suites and/or Cath Labs, from either a clinical, technology, consultancy or medical device perspective, or advanced degree with a minimum of 2 years relevant experience
- Ability to travel 25-75% of the time, as needed, to customer sites with overnight stays
Nice to Have
- Ability to communicate and influence effectively across multiple internal teams and customer departments
- Strong project management skills and experience with project management tools are prioritized.
- Experience with Healthcare IT is preferred, including network configuration and live streaming technologies
- Some technical proficiency is required to understand our products and conduct the required testing with integrated surgical video systems.
- Experience with driving the adoption of digital technologies
- Ability to work remotely and productively for an international company spanning multiple time zones across the US and Europe.
About Medtronic
Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.
Physical Job Requirements
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager, recruiter or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America)
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Learn more about our benefits here.
In addition to Base Salary, this position is eligible for a Sales Incentive Plan (SIP), which provides the opportunity to earn significant incentive compensation for achieving or exceeding your goals. Learn more about total rewards on page 6 here.
The provided base salary range is used nationally (except in certain CA locations). The rate offered is compliant with federal/local regulations and may vary by experience, certification/education, market conditions, location, etc.
