Sr Clinical Specialist CRM/CAS

Responsibilities may include the following and other duties may be assigned.

• Conducts on-site education and / or consulting.
• Supports field personnel in providing the best possible outcomes and service for Medtronic customers.
• Partners with sales colleagues to develop and execute plans of sales for within one or more business unit(s).
• Participates in conventions, forums, and meetings to increase product awareness.
• Works closely with Clinical Lead, Clinical Management and Regional Sales team to provide customer case and sales support

• Identifies and facilitates execution on growth opportunities with Sales and Clinical Support Team.
• Serves as a technical resource to support sales of a specific medical product or solution.
• Responsible for reporting complaints and Adverse Drug Reactions (ADR)
• Product Champion 
o Be the Medtronic therapy expert and product champion for Medtronic products and therapies
o Provide on-site implant and follow-up support
o Work with local marketing and sales organizations on the development of effective training and education events
o Assist in the development of sales and education materials for Medtronic products and therapies
o Develop and maintain knowledge of competitive products
• Customer Education
o Train customers on safe and efficacious use of Medtronic products
o Provide technical explanation and demonstration to customers including, congenital teams/physicians, staff and administration. 
o Consult with physicians during use and/or implantation of Medtronic products.
o Solicit feedback from customers regarding product performance and design; relay such feedback to stakeholder teams
o Conduct training programs at Medtronic Centers of Excellence and participates in on-site follow up with customers
o Create and deliver presentations to customers during workshops and training programs
o Serve as an expert on the Medtronic products – including set-up, demonstrations and trouble shooting
• Technical and Clinical Resource
o Provide technical support for all product implants (trouble shooting, etc.)
o Gather and communicate input from field to marketing regarding market trends, customer satisfaction, competition, product issues
o Provide support to clinicians in preparing presentations and articles. 
o Track and provide data collecting support for on-going clinical studies as requested

• Sales Interface
o Serve as a field resource to Account Managers for Medtronic products and provide regular and structured communication to sales organization regarding communication with current account and potential customers
• General
o Provide clinical/ technical support aimed at growing sales of Medtronic products and other programs as integrated in the assigned territory/ region.
o Meet and exceed sales targets for the territory/ region and contribute to the overall performance of Medtronic.
o Launch new therapies successfully at the field level.
o Business and marketing strategy implementation at the field level in alignment with national and regional strategies and priorities.
o Segment and prioritize customers in the field at the institution and individual level.
o Segment and leverage the Medtronic product portfolio to maintain or become the key supplier at the institution level.
o Understand technologies, products, procedures, competitors and their products and outcomes expected to advise and support our customers.
o Establish and apply detailed knowledge base of account structure and objectives.
o Manage and optimize field inventory, including consignment stock, product nearing expiry and field quality actions.
o Document all customer-initiated clinical activity and meaningful sales activity into Salesforce Dotcom.
o Ensure ongoing personal training on all product lines and knowledge of current literature in all fields directly related to product lines. 
o Effectively leverage field tools and iPad content with customers, as necessary.
o Support account clinical support demands and requirements.
o Provide required training to customers on Medtronic products and services.
o Be fully aware of the strategic plan of the institution, priorities, making sure we are matching them totally or to a significant level to maintain and grow share as well as to introduce new therapies.
o Be involved in Medtronic product trials and clinical evaluations. 
o Collect annual statistics in a timely and accurate fashion.

o Ensure that Medtronic’s ethical position is maintained and effectively communicates and manages his/her compliance, education and adherence to the code of conduct. 
o Comply with operating policies, business conduct standards, systems and processes.
• Other duties as assigned.