Senior IT Program Manager - Global Service Management
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MUST HAVE (Minimum Qualifications)
• Bachelor’s Degree in IT or Business-related field.
• 7+ years of IT and business/industry work experience with a Bachelor's Degree; 5+ years relevant experience with an advanced degree.
• 5+ years of direct program/project management experience.
• ITIL/ITSM Expert certification.
• Experience working with ITIL process engineering, deployment and methodologies.
• Experience in operating an ITIL program and/or supporting an ITIL framework.
• Working knowledge of ITSM tools.
• Proven experience starting up new services and processes.
• Proven ability to analyze information systems and related technology processes, including, infrastructure, operations, applications, and service management.
• Knowledge of software development and production release methodologies.
• Knowledge of IT infrastructure operations processes and technology (i.e. Windows, Unix, DBA, networks).
• Ability to work collaboratively and partner with employees, leaders, clients, and vendors
• Ability to accomplish results through others (lower level managers, professional employees, matrix organization, managed services provider).
• Experience in the development and management of IT technology strategy and roadmaps.
• Effective conflict resolution skills.
• Able to travel independently to Medtronic facilities globally.
NICE TO HAVE
• Experience working with ITIL process engineering and deployment methodologies involving third party organizations.
• Master Degree.
• Experience working with an SAP environment.
• Experience in operating within a large, global organization.
• Ability to analyze complex situations and implement solutions.
• Work experience with/in multiple countries.
• Contributor to an IT industry body or industry-related advisory group.
• Bilingual
ABOUT MEDTRONIC
Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.
We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.
PHYSICAL JOB REQUIREMENTS
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
The physical demands described within the Day in the Life section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
DISCLAIMER
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.
