Senior Customer Service Representative French/English
Careers that Change Lives
Change your career to exploration, innovation, and championing healthcare access and equity for all. Join a healthcare technology company that alleviates pain, restores health, and extends life for more than two people every second.
Are you looking for a versatile job in a world-leading healthcare technology company? Do you enjoy providing sales support and working in an international, inspiring, and dynamic environment? Become a part of our Customer Care team in Heerlen, the Netherlands. To support our Specialized Services Customer Care team, we are currently looking for a fulltime, customer-focused, and accurate Senior Customer Care Representative.
A Day in the Life
We offer you a position where you support all day-to-day Order-To-Cash processes such as processing, monitoring & following up on, and invoicing orders.
- You record, analyze, follow up on and solve dispute situations like complaints, returns, etc. You efficiently answer sales team and customer requirements such as information requests, lead times, shortages and dispute solving, both on the phone and per e-mail.
- You do this for the most critical business groups within Medtronic; your operational support has a direct impact on improving the lives of our patients!
- You are the single point of contact for our business contacts for the execution of the OTC processes, within a cooperative relationship.
- You have a strong focus on customer satisfaction and can build lasting relationships with customers and colleagues in other departments and disciplines.
- You provide training and coach new hires on job-related activities and can take the lead within the team.
- You prepare the reports for management team.
- To be successful in this role, you are a pro-active team player with a distinct drive for execution and results.
Must Haves
- Bachelor’s degree (or at least MBO+)
- Fluent in English and French
- 4+ years of experience in customer service and order management
- Excellent verbal & written communication skills
- Computer literacy (MS-Office Outlook, Excel, Word)
- Strong sense of responsibility and flexibility to take on additional tasks when required
- Able to prioritize and work under pressure / cope with stressful situations
- Customer-focused & service-oriented
Nice to Haves
- Experience with SAP/ SAP CRM
After your fulltime training period at the office, we expect you to work 2 days per week in the office; the other days you will work out of your home office. As of 1 July 2022, our government has communicated that cross-border employees must be present in the office by 80% of the working hours.
We Offer
We offer a competitive salary and benefits package to all our employees:
· Flexible working environment
· Annual Incentive Plan % depending on company results
· Pension scheme and group discount on healthcare insurance
· Training possibilities via Cornerstone/Harvard Manage Monitor/Skills Lab
· Employee Assistance Program and Recognize! (our global recognition program)
Our Commitment
Our unwavering commitment to inclusion, diversity and equity (ID&E) means zero barriers to opportunity within Medtronic and a culture where all employees belong, are respected, and feel valued for who they are and the life experiences they contribute.
We know equity starts beyond our workplace, and we must play a role in addressing systemic inequities in our communities if we hope to have a long-term sustainable impact.
Anchored in our Mission, we continue to drive ID&E forward both to enhance the well-being of Medtronic employees and to accelerate innovation that brings our lifesaving technologies to more people in more places around the world.
About Medtronic
Bold thinking. Bolder actions. We are Medtronic.
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people. Powered by our diverse knowledge, insatiable curiosity, and desire to help all those who need it, we deliver innovative technologies that transform the lives of two people every second, every hour, every day. Expect more from us as we empower insight-driven care, experiences that put people first, and better outcomes for our world.
In everything we do, we are engineering the extraordinary.
Your Answer
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