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Main Purpose:

  • To ensure that the Company’s agreed quality standards are maintained with regard to its products, procedures, policies, operations and customer contact. 
  • To promote defined Medtronic products to key specialists and technical staff 
  • To practice good territory management in terms of organization, administration and expense planning and control.


Key Accountabilities:

  • Ensure a safe working environment in accordance with the relevant Occupational Heath and Safety (OH&S) legislation.
  • Work within and actively promote Medtronic’s core mission, corporate strategies, policies, procedures and Code of Conduct.
  • Ensure technical competency in all APV therapies and support all cases independently not only in own territory but also overseas
  • Develop and implement sales and call plans for specified territory as part of national strategy. Provide meaningful reports to the Sales Manager
  • Implement Quarterly Messaging Plans as delivered by Product Manager/Specialist.
  • Expand the customer base and sales by establishing regular contact with key specialists, technical staff and administration personnel
  • Ensure the highest level of product knowledge is attained and maintained
  • Conduct Weekly product education presentations to Hospital Staff, Implanters, Distributor Staff and Distributor Management and ensure knowledge is transferred in an impactful manner leading to changes in behavior and product usage
  • In consultation with senior staff/sales manager, ensure customers and prospective customers are technically competent through: in-services, and/or regular product updates through correspondence and mailings
  • Provide technical back up at implants and follow up clinics, as required.
  • Encourage team environment by offering support in other territories as needed.
  • When requested, act as a mentor and coach to less senior staff.
  • Deliver sales forecast to Sales Manager to maintain stock levels adequately
  • Monitor and control local inventory in terms of consignment, shelf life, and turnover.
  • Gather market intelligence as an audit on hospital usage, competitor products and pricing, also continual updates on general competitive activities to pass on to sales manager.
  • Complete surveys which provide assessment of customer satisfaction of Key markets and accounts.


Attributes:

  • Excellent communication and interpersonal skills: Good verbal communicator and presenter
  • Customer focused: Understands and delivers customer service
  • Professional presentation and "Presence"
  • Can work autonomously but is also a team player
  • Self motivated and positive
  • Outgoing and friendly: Enthusiastic, energetic
  • “can do” attitude
  • Ability to quickly establish credibility with all levels of customer base
  • Good time manager: Well organized, able to set and reset priorities
  • Willingness to learn, especially technical information
  • Diplomatic

Experience and Knowledge:

  • Computer literacy including sound knowledge of the MS Office suite of software.
  • A minimum of three - five years of previous sales experience in medical devices preferred.
  • Proven evidence of Medtronic Core Competencies:
  • Thinking: Exercises Insightful Judgment; Think Strategically; Leverage Innovation; Demonstrate Global Perspective; Focus on Customers; Employ Business Knowledge.
  • People: Engage and Inspire; Manage Change; Develop Talent Pools; Promote Diverse Organizations; Build Relationships; Foster Open Communication.
  • Personal: Ensure Ethical Behaviour; Act Boldly; Adapt Productively; Learn Continuously.
  • Results: Establish Group Plans; Execute for Results; Promote Product/Service Quality; Foster a High Performance Culture.


Qualifications:

  • Nursing qualifications, or general science degree or similar, preferred


Other Comments or Requirements:

  • Some interstate and overseas travel may be required.
  • Some out of hours work may be required.

 

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