Quality Assurance Specialist
Careers That Change Lives
Our Global Quality Strategy is rooted in the Medtronic Mission and our Quality Policy. Being a 'trusted partner' means always putting patient safety first, upholding product quality, and maintaining the highest ethical standards in our business relationships and programs.
A Day in the Life
As Quality Specialist you will Review, evaluate, and reconcile completion of activities related to Field Corrective Actions. Answer questions and perform follow up with field representatives and health care providers to finalize activities and ensure all quality documents meet Good Documentation Practices. Compile reports to show progress and escalate activities at risk for their due dates.
Responsibilities may include the following and other duties may be assigned.
- Evaluates incoming information and maintains the record in the electronic database and/or in excel spreadsheets.
- Ensures quality documentation meets all MDT requirements per internal procedures
- Performs follow up activities to obtain additional information.
- Use and maintain database(s), provide analysis and trending data on all activities.
- Monitors activities to ensure completion on time program and/or appropriate escalation is taken.
- Provides reconciliation of data to ensure all requirements/evidence is available.
- Ensures record documentation is maintained in a constant state of audit readiness per internal policies; identifying gaps and following up with OUs/regions/applicable owners to resolve.
Must Haves
- Requires a Baccalaureate degree (or for degrees earned outside of the United States, a degree which satisfies the requirements of 8 C.F.R. § 214.2(h)( 4)(iii)(A)
- Minimum of 2 years of relevant experience, or advanced degree with 0 years of experience.
Your Profile:
- Experience in customer service or supply chain a highly desirable
- Proficiency/knowledge with SAP, Siebel, Factory Works
- Excellent written and verbal communication abilities.
- Experience with Good Documentation Practices
- Excellent knowledge of Excel
About Medtronic
Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.
We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.
Physical Job Requirements
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers.
