Principal IT Business Analyst
Careers that Change Lives
By implementing cutting edge technologies, you facilitate Medtronic’s constant growth and prove each day that IT is truly a competitive differentiator for Medtronic. To strengthen our Service & Repair IT team, we are looking for a Principal IT Business Analyst who will be working with other IT business analysts and our business counterparts on further developing and enhancing our IT solution to support our global Service & Repair strategy.
Bring your talents to an industry leader in medical technology and healthcare solutions – we’re a market leader and growing every day. You can be proud to be a part of technologies that are rooted in our long history of mission-driven innovation. You will be empowered to shape your own career. We support your growth with the training, mentorship, and guidance you need to own your future success. Together, we can transform healthcare. Join us for a career in IT that changes lives.
A Day in the Life
As a Principal IT business analyst, you will play an important role to further enhance and roll-out the IT solution mService, used to support repair and logistical processes for medical equipment used in hospitals. You will be responsible for:
• Assessing, designing, and developing enhancements in conjunction with business stakeholders.
• Leading business requirement discussions. Gathering, evaluating, and documenting business needs and requirements and translating these into functional specifications and business process maps for complex changes.
• Participating in project and design reviews to evaluate and ensure that the design being applied meets policies, principles, and standards of Medtronic Global IT.
• Driving changes and enhancements through the change management process, including change coordination, communication with stakeholders, performing functional unit tests, coordinating user acceptance tests, cutover tasks and hyper care support.
• Coordinating development and supporting activities with external partners, building up and maintaining our knowledge repository, and acting as a trusted advisor of Service & Repair IT leadership team.
• Providing 3rd level support activities for functional System Analysis Program (SAP) related issues, which consists of analysing and helping to resolve software related issues escalated by the support team and recommend solutions.
• Working in projects within an international, diverse, and challenging environment.
Must Haves
• Bachelor’s or master’s degree and 7+ years of relevant experience in a similar role
• Working in a methodical and detailed manner
• Excellent communicative skills, especially in English
• Ability to explain technical concepts in clear verbiage to non-technical stakeholders
• Strong background in SAP Customer Service and Sales & Distribution modules
• Experience with gathering, documenting and challenging business requirements
Nice to Haves
• Experience with sales & logistical processes
• Strong sense of ownership and accountability, self-motivation, enthusiasm, positive attitude and perform as a team player
• Experiences in following areas: Webmethods, Agile and Waterfall way of working
• Managing internal and external stakeholders in a global organization
We Offer
We offer a competitive salary and benefits package to all our employees:
• Flexible working environment
• Annual Incentive Plan % depending on company results
• Pension scheme and group discount on healthcare insurance
• Training possibilities via Cornerstone/Skills Lab
• Employee Assistance Program and Recognize! (our global recognition program)
Our Commitment
Our unwavering commitment to inclusion, diversity, and equity (ID&E) means zero barriers to opportunity within Medtronic and a culture where all employees belong, are respected, and feel valued for who they are and the life experiences they contribute. We know equity starts beyond our workplace, and we must play a role in addressing systemic inequities in our communities if we hope to have long-term sustainable impact. Anchored in our Mission, we continue to drive ID&E forward both to enhance the well-being of Medtronic employees and to accelerate innovation that brings our lifesaving technologies to more people in more places around the world.
About Medtronic
Bold thinking. Bolder actions. We are Medtronic.
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people. Powered by our diverse knowledge, insatiable curiosity, and desire to help all those who need it, we deliver innovative technologies that transform the lives of two people every second, every hour, every day. Expect more from us as we empower insight-driven care, experiences that put people first, and better outcomes for our world.
In everything we do, we are engineering the extraordinary.
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