Principal Customer Marketing
Careers that Change Lives
Are you a passionate marketeer who wants to positively impact the lives of those with or caring for someone with T1D (Type 1 Diabetes)? You may or may not have medical device experience, but you do understand the power of brands having previously worked with a well-known consumer-facing brand. Sitting on the EMEA marketing team you will who will oversee the patients experience when interacting with Medtronic Diabetes and our services The ultimate goal is to ensure that customers have the 5-star service, experience and seamless interaction along their journey.
The Medtronic Diabetes business is one of the most exciting and dynamic spaces in the medical device industry. We have a long history of game changing innovation and are committed to reducing the daily burden faced by those with T1Ds, through people, services, and innovative medical devices.
A Day in the Life
• Work closely with product, marketing, transformation, and service teams to analyze customer feedback y detect pain point and opportunities that will lead to the creation of high valued programmes, services and experiences that will improve the customer journey.
• Understands and researches the needs, wants and challenges of people with T1D.
• Build and execute omnichannel campaigns highlighting how Medtronic devices and services can have a positive impact on the lives of people with T1D.
• Orchestrate all brand’s touchpoints (offline and online) to create a seamless and consistent experience for customers across all channels- Communications to Install base.
• Manage external creative agencies.
• Manage internal approval processes for external facing marketing assets.
Must Haves
• At least 8 years of consumer brand experience, working on a global or regional marketing team.
• Deep understanding of marketing metrics and tracking tools.
• Strong digital marketing experience.
• Ability to work and create partnerships cross functionally in a large organisation.
• Ability to craft clear and powerful messaging.
• Have an “outside-in” perspective on elevating customer experience.
• Attention to detail.
• Strong communication, presentation, interpersonal skills and adaptability to change.
Nice to Haves
• Post-graduate qualification in marketing or business.
• Digital marketing qualification.
• Second European language.
• Experience in the medical industry.
• Experience with T1D.
We Offer
We offer a competitive salary and benefits package to all our employees:
• Flexible working environment
• Annual Incentive Plan % depending on company results
• Pension scheme and group discount on healthcare insurance
• Training possibilities via Cornerstone/Skills Lab
• Employee Assistance Program and Recognize! (our global recognition program)
Our Commitment
Our unwavering commitment to inclusion, diversity, and equity (ID&E) means zero barriers to opportunity within Medtronic and a culture where all employees belong, are respected, and feel valued for who they are and the life experiences they contribute. We know equity starts beyond our workplace, and we must play a role in addressing systemic inequities in our communities if we hope to have long-term sustainable impact. Anchored in our Mission, we continue to drive ID&E forward both to enhance the well-being of Medtronic employees and to accelerate innovation that brings our lifesaving technologies to more people in more places around the world.
About Medtronic
Bold thinking. Bolder actions. We are Medtronic.
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people. Powered by our diverse knowledge, insatiable curiosity, and desire to help all those who need it, we deliver innovative technologies that transform the lives of two people every second, every hour, every day. Expect more from us as we empower insight-driven care, experiences that put people first, and better outcomes for our world.
In everything we do, we are engineering the extraordinary.
Your Answer
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