IT Technologist - BI Support
A Day in the Life
Responsibilities may include the following and other duties may be assigned.
Provide end-to-end support for BI projects. Support and maintenance.
Monitor ETL jobs to ensure timely and accurate data loading into the data warehouse.
Monitor Tableau or Power BI dashboards for data accuracy, performance, and user access.
Troubleshoot and resolve issues related to BI tools, databases, and ETL processes.
Collaborate with business users and BI developers to understand requirements and translate them into technical solutions.
Create and maintain documentation related to BI projects, processes, and procedures.
Handle tickets in ServiceNow related to BI support, ensuring timely resolution and escalation when necessary.
Adhere to ITIL processes and best practices for incident, problem, and change management.
Provide training and support to end users on BI tools and dashboards.
- Bachelor's degree in Computer Science, Information Systems, or related field; Master's degree preferred.
- 6+ years of experience in BI support or related role.
- Strong knowledge of Microsoft SQL Server, Snowflake, and Oracle Database Data Warehouse.
- Experience with IICS , ETL/ELT job monitoring and management.
- Proficiency in Tableau or Power BI for dashboard creation and monitoring.
- Familiarity with ServiceNow tool for ticket handling.
- Knowledge of ITIL processes and best practices.
- Experience with SAP BW is a plus.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
About Medtronic
Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.
We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.
Physical Job Requirements
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager, recruiter or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America)
