Field Services Engineer III
Careers That Change Lives
The Field Service Engineer is the primary technical representative for Medtronic Cardiac Ablation Solutions and Cardiac Surgery customers and the sales and clinical teams. The FSE is also responsible for the technical assessment, installation, support, servicing, maintenance, and de-installation of all CAS/CS systems at customer sites. The FSE works closely with the Field Service and Technical Service teams to help coordinate feedback with the Marketing, Quality, Production and Engineering groups to continually evaluate the performance of products in the field. This position may also require providing technical assistance to physicians or technologists during a clinical procedure.
Cardiac Ablation Solutions:
Cardiac Ablation Solutions offers cardiac mapping and ablation solutions to treat patients with abnormal heart rhythms. Cardiac Surgery provides critical blood management solutions. Our vision is to help patients worldwide by advancing innovation for the diagnosis and ablation of cardiac arrhythmias and blood management, enabling clinicians to perform procedures with superior outcomes.
Cardiac Surgery:
CS Mission: With every beat, expect more
Be the strategic partner of choice for cardiac surgeons and perfusionists in serving the lifetime of patients with cardiovascular and respiratory disease. Vision: Committed to advancing and delivering optimal cardiac surgical care.
Our Diversity Networks and Employee Resource Groups (ERGs) are building a sense of community, belonging, and activation for Medtronic employees. Medtronic supports diversity networks and ERGs focused in various areas such as gender, ethnicity, age, faith, sexual orientation, military veteran status, disability status and other shared affinities.
Additional Information:
- Location: Individuals must reside within 30 minutes of Boston, MA to successfully support this territory.
- Territory: This position will support a territory that includes Massachusetts, Rhode Island, Vermont, Maine, North East Connecticut and New Hampshire.
- Travel: This position will require over 75% of travel including overnight travel.
- Equipment: This position will work on Cardiac Ablation Solutions CryoConsole and Cardiac Surgery Autolog platform, Hemostasis Management System, Automated Coagulation Timer, Bio-console 560 Controller and systems introduced in the future.
A Day in the Life
- Perform installations, inspections, verification, corrective and preventive maintenance to ensure the successful operation of CAS and CS consoles and systems.
- Maintain and submit technical records and documentation as per regulatory requirements.
- Provide information from experiences in the field to colleagues in the office as well as updates to the database.
- Provide input to service processes to ensure continuous improvement and evolution of the Field Service organization. This includes the development and maintenance of Service documentation and procedures.
- Provide input to Engineering and Manufacturing for upgrades to CAS/CS products.
- Participate in the development and delivery of technical training to our distributors, partners, agents, and technically qualified representatives of customer base.
- Help facilitate the smooth introduction of new products to customers by participating in design improvement discussions.
Investigate, analyze, and recognize trends in technical data as it relates to CAS/CS products.
- Participate in special projects as requested by the US Field Service Manager or designee.
- Participate in and provide technical training to physicians, EP technicians and department managers at customer sites.
Must Have: Minimum Requirements
To be considered for this role, please ensure the minimum requirements are evident on your resume.
- High School Diploma or equivalent required.
- 2 years of technical, clinical field service, or clinical customer support experience. A Bachelor of Science degree in an Engineering discipline can be used in lieu of 2 years’ experience.
Nice to Have
- Bachelor’s degree in an Engineering discipline
- Ability to apply engineering principles such as electrical, mechanical, thermodynamic, and biomedical to troubleshooting without complete technical documentation.
- Ability to troubleshoot problems and technically diagnose medical equipment. Excellent English writing and verbal communication skills
- Experience in teaching technical subject matter
- Excellent time management skills and detail oriented
- Flexibility to travel frequently including possible international locations.
- Ability to work independently, self-motivated and without direct supervision.
- Extensive direct, face to face customer contact and interaction
- Ability to work closely with customers, listen to their issues and then develop a plan to increase confidence and satisfaction with AF/CS Solutions products and services.
About Medtronic
Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health, and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.
We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.
Physical Job Requirements
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America). Must have a valid driver's license and active vehicle insurance policy. In addition, your driving record will be reviewed and will be considered as part of your application. Must be able to drive approximately 50-75% of the time within assigned territory and may require overnight travel.
