Digital Process Improvement Specialist

Knowledge, Experience & Competencies

Formal Education and Certifications Required:    
•    Preferably an Engineering or technical degree 
•    Six Sigma Green Belt Certification or Process Capability Analysis PCA certifications are required.

Job-Specific Competencies required to successfully perform the job:

•    BS or MS in Computer Science or Engineering. 
•    5-7 years’ deep experience in process design (BPMN), user experience design and/or service design
•    You have an expertise in the design thinking methodologies, well versed in rapid prototyping and iterative processes. You can demonstrate a portfolio of work with detailed examples how your research work has improved CX
•    Experience in the digital sector with a background in technology/system development and project
•    Strong experience creating user stories, workflow diagrams, and process maps. Root cause analysis and process modelling
•    Experience in customer journey mapping, measurement, process improvement and strategy
•    You have a deep understanding of digital product lifecycle; are comfortable working with designers, technical & business teams; and have a deep knowledge of an array of research methodologies
•    Proven successful digital product launch experience.  Must have been involved in at least one product or solution launch – development, integration, messaging, communication, campaigns and adoption
•    Ability to write and structure business processes and technical documentation fluently in English.
•    Must be able to articulate platform/solution requirements per the audience (high level to deep low level technical) 
•    Technical certifications in design are well considered
•    Self-motivated; team player with a can-do attitude 
•    Advanced verbal and written communication skills in English

About Medtronic


Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life.  We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.

We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.