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Careers that Change Lives


Calling all passionate customer service professionals to make a positive impact and to bring back the smiles on the faces of people suffering from Diabetes. Bring your strong customer service experience to provide great solutions to benefit our patients. Medtronic’s products are designed to relieve pain, restore health, and extend life. They work in and for the human body, enabling people to live longer, healthier lives.


A Day in the Life:

  • Provide front-line care center support to patients and handle escalations from patients, as applicable by using dynamic communication skills to identify patient’s unmet needs and utilizing effective objection handling techniques
  • Partner with assigned internal and external stakeholders to meet individual needs of Health Care Providers (HCP) and patients in assigned territories and monitor and intervene with “at risk” patients when necessary.
  • Monitor and intervene with “at risk” patients when necessary
  • Able to identify and analyze pertinent data and drive solutions for patient issues.
  • Monitor Helpline call activity, product ordering information, online learning activity, and CareLink data to identify patients that may need additional support and direct to appropriate group for intervention.
  • Measure patient outcomes by monitoring patient retention, patient learning metrics, quality scores and customer satisfaction ratings
  • Testing and conducting “proof of concept” sessions with patients to build web and mobile interactive solutions.


Must Have: Minimum Requirements
  • 2 years of experience in the BPO/Call center or Shared Services environment preferably with overseas markets (APAC, US, EMEA, etc.)
  • University Degree; preferably in nursing/bio-medical science


Nice to Have

  • Excellent verbal and written communication skills
  • MS Office Proficiency
  • Experience in medical devices or the healthcare industry


About Medtronic


Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.


We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.


Physical Job Requirements


The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.


The physical demands described within the Day in the Life section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


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The mission to improve access to healthcare globally is something we are all very proud to work hard toward achieving. Great people, fun atmosphere, big city salaries. The CEO is fantastic - he is a very clear communicator of the mission and is truly dedicating his life to achieving it.
Smart and committed coworkers. Mission driven. Good benefits. Good long term career opportunities. Company is large enough that you can always find interesting projects to work on.
Knowing that everyday your work helps to save lives makes it great place to work. Training on lean practices, quality and other. Excellent peers.

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