Customer Service Specialist
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About Medtronic
Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.
We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
The physical demands described within the Day in the Life section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ATTRIBUTES:
- Attention to detail – ability to process high volume of orders accurately and for extended periods; able to pay close attention to detail with a high degree of accuracy; able to perform routine tasks accurately; able to maintain records and files for easy access and retrieval; ensures compliance to all applicable policies and processes; protocols and guidelines set by the business unit;
- Effective analytical and problem solving skills – should demonstrate effective analytical skills to comprehensively analyze and interpret BU policies; procedures and situations in a multifaceted way and possess solid problem-solving skills to develop/suggest innovative solutions to complex issues; assesses situations and identifies problems, explores possible solutions as guided by established policies; evaluates and makes recommendations or decisions; knows where and how to access the right data for the task; pursues leads for additional information.
- Technical communication and presentation – must possess effective and professional communication skills with the ability to act as resource person or contact; writing skills sufficient to compose and edit a variety of documents/communications observing correct spelling, grammar and cohesion; able to pay close attention to detail and proofread work carefully. Recognizes cultural differences with respect to communication;
- Customer Service – builds and maintains customer satisfaction; goes beyond service expectation; commits to meeting expectations and requirements of both internal and external customers.
QUALIFICATIONS;
- Education required: relevant university or college degree;
- Experience required: 2-4 years; order management or relevant experience;
- Others: SAP R/3 experience but not required; experience or proficiency in MS Office Tools – MS Outlook; Excel, Word, Share point.
OTHER COMMENTS OR REQUIREMENTS:
- Some out of hours work will be required.
- Some international travel will be required (regularly / occasionally).
About Medtronic
Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.
We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
The physical demands described within the Day in the Life section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
