Customer Service Specialist
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DESIRED/PREFERRED EXPERIENCE & QUALIFICATIONS::
- 2+ years of experience in customer care, helpline or patient support role, in a Subject Matter Expert or Coach/Specialist role
- 3-5 years experience in the BPO/Call center or Shared Services environment, preferably with ANZ/APAC markets
- Experience in medical device or healthcare industry preferred but not required
- Excellent communication and interpersonal skills with demonstrated ability to build strong patient relationships
- Solution orientated with a “can do” attitude and proactive, bias for action nature
- Demonstrates initiative and innovation to generate ideas and solutions in different situations
- Results orientated – Self-motivated and positive
BASIC QUALIFICATIONS:
- Fluent in English
- MS Office Advanced Proficiency
- Tertiary degree
PHYSICAL JOB REQUIREMENTS (optional):
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to be independently mobile.
- Must be able to travel independently to various Medtronic buildings/sites.
- Some out of hours work will be required
- Role is based in Bonifacio Global City, Taguig, Metro Manila, Philippines
