Customer Service Representative
Must Have: Minimum Requirements
- Completed at least 2 years in College, Vocational Diploma or Bachelor’s Degree required
- Minimum of one year of accumulated experience as a technical support or customer service representative
Your Profile
- Has excellent oral and written English communication skills. Has the ability to clearly convey ideas and comprehensively document customer interaction details
- Has excellent customer service mindset and a demonstrated track record in exceeding customer experience metrics
- Demonstrates strong analytical skills and can be relied on to make critical to quality decisions that have ethical and/or legal implications
- Has strong computer skills and is able to navigate office and product support tools and applications (e.g., Microsoft Word, Microsoft Outlook, Microsoft Excel, telephony applications and other cloud-based tools.)
- Must be willing to accept stretched assignment role as assigned by Supervisor or Manager
- Applicants must be willing to work in BGC, Taguig City (Hybrid)
- Must be amenable to working shifting schedules
About Medtronic Philippines
Established in 2015, Medtronic Philippines is committed to best-in-class patient and customer experience by delivering capacity, scalability, sustainable productivity levels and innovative solutions to our stakeholders, patients and customers. The establishment has over 450 employees on-site with more than 60% being female employees
What We Offer
We recognize the personal worth of employees by providing an employment framework that allows personal satisfaction in work accomplished, security, advancement opportunity, and means to share in the company's success. We believe in rewarding our staff with a complete package of benefits designed to support them at every career and life stage. As a result, our employees have access to the following benefits, to name a few:
Our global well-being program supports your physical, emotional, social and financial well-being. Medtronic Employee Assistance Program offers confidential support and resources to build and enhance employee and organizational resilience, productivity, teamwork and psychologically healthy workplaces. Various insurance benefits include Inpatient and Outpatient Medical Insurance, Life, Disability and Accident Insurance. We have generous employee referral programs, employees stock purchase plan, leave benefits, and more!
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. The physical demands described within the Day in the Life section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
