Customer Service Representative (12 months Contract)
Careers That Change Lives
Join a diverse team of innovators who bring their worldview, their unique backgrounds, and their individual life experiences to work every day. It’s no accident — we work hard to cultivate a workforce that reflects our patients and partners. We believe it’s the only way to drive healthcare forward and remain a global leader in medical technology and solutions.
A Day in the Life
Responsibilities may include the following and other duties may be assigned.
- Monitor usage Inbox constantly to identify loan/consignment usage sent in from Sales representatives.
- Monitor State Spine purchase order inbox constantly to identify orders, checklists sent from reps/loan technicians.
- Liaise with Sales reps when required to confirm correct usage of stock.
- Create proforma invoices and email customer.
- Create consignment replacement, loan, and billing orders in SAP.
- Liaise with warehouse staff/ loan technicians regarding stock levels, issues, deliveries.
- Create delivery notes and send to warehouse for despatch /delivery to customers.
- Manage Proof of Deliveries for customers via freight track and trace online.
- Manage all Customer queries relating to proformas, billings, loan orders, ETAs.
- Run PO Pending for Sales team – monthly/quarterly/yearly.
- Escalate issues to Manages for resolution.
- Follow up with Customers to chase up purchase orders for outstanding billings.
Must Have:
- 0 years of experience required
Good to Have
- Bachelor Degree in any disciplines
- SAP knowledge
- Experiences working in order processing environment
Our Offer:
In our 5th Tenet of our Mission, we recognize the personal worth of employees by providing an employment framework that allows personal satisfaction in work accomplished, security, advancement opportunity, and means to share in the company's success.
We believe in rewarding our staff with a complete package of benefits designed to support them at every career and life stage. As a result, our employees have access to the following benefits, to name a few:
- Range of on-demand online health and wellness training resources, apps, videos, and communities
- We invest in professional training and development for employees at all levels.
- Our Employee Resource Groups (ERG)- foster awareness and inclusion in the workplace.
- Various insurance benefits include life and disability and salary continuances
- We have generous employee referral programs, corporate discount programs, leave benefits, and more!
About Medtronic
Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology can do to help alleviate pain, restore health, and extend Life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.
Medtronic has been servicing Australia and New Zealand since 1973. We are a Best Place to Work in Australia and certified as a Great Place to Work in Australia and New Zealand. LinkedIn named Medtronic as a top company in Australia in 2021. The AFR has also recognized Medtronic on their' Most Innovative Companies List' in 2019 and 2020. Learn more about working at Medtronic: https://www.medtronic.com/au-en/about/careers.html
At Medtronic, we have an ongoing commitment to fostering a culture of inclusion, diversity, and equality. Therefore, we encourage candidates from all backgrounds to apply, regardless of their culture, religion, identity, ability, or race.
We are committed to achieving a diverse workforce and strongly encourage applications from our Aboriginal, Torres Strait Islander and Māori people.
Should applicants need assistance during the application process for accessibility reasons, we will accommodate this upon request.
